Bilingual Customer Service Representative

Are you a detail-oriented professional with a passion for industrial automation? Are you a master of SAP and Salesforce looking to join a global leader in the tech space? Our team of expert recruiters at Randstad Professional is currently seeking a Bilingual Customer Service Representative for a permanent, full-time position in Mississauga, Ontario. Our client is a global power in the industrial automation sector and they are looking for someone who can grow with them. You will have the chance to take on new challenges and advance your career in customer service. The position offers a competitive salary range of $65,000 to $75,000 per year, along with a flexible hybrid schedule that allows you to work from home two days a week. If you have a typing speed of 50+ WPM and thrive in a structured customer care environment where precision is paramount, this is the Randstad Professional opportunity you’ve been waiting for.

As a Bilingual Customer Service Representative, you will be the primary point of contact for clients' valued accounts. This role is a specialized customer care position that requires technical proficiency and a high degree of accuracy. You will be responsible for managing the full lifecycle of a customer service request—from initial quoting and pricing to the complexities of rebilling and credit management. In the fast-paced world of industrial automation, your ability to provide high-level customer care fluently in both English and French will be essential for supporting a diverse North American client base.



Advantages
-Competitive annual salary ranging from $65,000 to $75,000, based on experience.
-Hybrid work model: Enjoy the flexibility of working from home 2 days per week.
-Permanent, full-time stability with a global leader in the industrial automation industry.
-Genuine growth opportunities within the company as the company grows and expands.
-Comprehensive benefits package and a supportive, collaborative team culture.
-Free parking on site.

Responsibilities
-Process high-volume sales orders, quoting, and pricing requests within the SAP and Salesforce ecosystems to ensure top-tier customer care.
-Manage complex rebilling processes, credit notes, and account reconciliations to maintain high levels of customer satisfaction.
-Act as the primary point of contact for bilingual customer inquiries, providing expert customer service assistance in English and French.
-Maintain a high level of data integrity by accurately entering technical specifications and customer data at a speed of 50+ WPM.
-Execute repetitive customer service tasks with a high degree of focus and a "zero-error" mentality.


Qualifications
-Fully bilingual in English and French (written and spoken).
-Minimum 3–5 years of experience as a Bilingual Customer Service Representative or in a customer care role.
-Proven experience working within the industrial automation or manufacturing sectors is highly preferred.
-Recently demonstrated mastery of SAP and Salesforce platforms is a MUST.
-Availability to work full-time hours between 7:00 AM and 5:30 PM in Mississauga (shifts are flexible).



Summary
At Randstad, we are more than just a recruitment firm; we are your career partners. Our recruiters are experts and they are dedicated to finding the perfect match between your skills and our clients' needs. If you are ready to elevate your career as a Bilingual Customer Service Representative in the industrial automation industry, we want to hear from you. Apply today on our website and let us help you reach your professional goals.

If this specific role isn't the perfect fit, reach out! We’d love to help you find an opportunity that matches your unique ambitions.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.