BILINGUAL TIER 2 DESKSIDE SUPPORT ANALYST
Our client is seeking a Bilingual Tier 2 Deskside Support Analyst to join their team.
RESPONSIBILITIES :
- Provide computer support services to users in all areas of the company
- Address various technical incidents and problems
- Work with various types of software, and support PC hardware / peripherals and operating system platforms within secure environments.
- Account administration, software and hardware troubleshooting, diagnosing problems, installing software, creating end user documentation, and other tasks associated with end user readiness and support.
EXPERIENCE :
- Diploma or Degree required in related studies
- Maintain knowledge and expertise in Microsoft Windows 10, Active Directory, SCCM, Office 2016 / O365 administration
- Perform basic analysis, troubleshooting and investigation into network, server, storage, and enterprise application issues and inquiries and escalate as required
- Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets
- Provide support to ensure stable, reliable desktop systems to users across all offices.
- Using the corporate Service Management tool, you will provide exceptional Tier 2 technical and user support via telephone, email, and other online-based or remote control tools in a timely and courteous manner
- Perform analysis, troubleshooting and resolution of end user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when required
- Use customer service skills to clearly and effectively communicate with end users using corporate telephony and messaging tools
- MUST BE BILINGUAL - fluent in both English and French
1 year contract to start
Rate : $35-$37 / hour T4 (based on 37.5 hours / week)
5 days / week in office required
Enhanced Reliability Security Clearance will be required
If you’re interested, please reply with a copy of your current CV.
I will be in contact quickly to discuss additional info and next steps.
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