Customer Service Associate - Mailroom - Burnaby

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience.

With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100.

With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors.

Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Job Description

Customer Service Associate

Working in a Mailroom environment, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner.

Essential Job Functions

• Receive all incoming items, and log accordingly.
• Communication clearly and effectively both verbally and written.
• Sort, deliver and process mail and packages throughout the building.
• Sort confidential documents, and process through insertion machine.
• Work quickly and accurately.
• Printing, sorting, and inserting documents, meeting daily volumes.
• Shipping various couriers (Local, National and International)
• Handling time-sensitive material and shipping as required at an Executive level.
• Assisting with other various requests from the Executive team.
• Escalates more complex issues to the appropriate level
• Operating postage machine and electric pallet jack
• Folding and insertion, document sorting, processing mail.
• Other job-related responsibilities as needed and required

Required skills and qualifications :

• High School Diploma
• Previous customer service experience
• Excellent verbal, written and analytical skills
• Good time management skills to ensure assigned responsibilities are completed in an efficient manner
• Strong communication skills; is able to effectively communicate to all levels of management and customers both written and verbally.
• Proficiency with commonly used Microsoft software programs
• Professional phone etiquette
• Ability to multi-task and lift up to 55lbs unassisted.
• Ability to maintain the highest level of confidentiality at all times
• Strong organizational skills
• Ability to work both independently and a team environment
• Ability to interact with diverse people

Disclaimer :

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender / sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with , , , or We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.