Program Supervisor – HEAL Program

Catholic Family Services of Peel-Dufferin (CFSPD) is a non-profit, charitable organization reflecting the values consistent with Catholic social teachings. CFSPD is a dynamic, growing family service agency serving all areas of Peel and Dufferin.

The Helping End Abuse for Life (HEAL) program offers counselling, therapeutic and psychoeducational groups for mothers and children who have experience intimate partner and family violence. Referrals to the program are received through community partners or self referral. The HEAL program is part of the HEAL Network comprised of 20 community partners delivering a community-based services and supports. The program is funded by the Ministry of Children, Community and Social Services.

Position Summary

CFSPD is currently seeking a Program Supervisor 35 hours/week (Full-time – On Site) for our HEAL program who will be responsible for the day to day running of the program. This includes overseeing all aspects of program implementation and delivery.It is the Program Supervisor’s responsibility to ensure that the highest standards in programming and delivery are maintained.

Location

Brampton

Salary Range

60-65K

Responsibilities

Coordination

• Liaise with community and service providers regarding the HEAL program.
• Assist Manager in the overall coordination of the day-to-day activities of the HEAL
  program
• Liaise with HEAL Network partners to ensure seamless delivery of services and referrals
  to clients
• Co-chair the HEAL Network Meetings
• Manage the process of outreach funding allocations to Network partners
• Ensure high level of quality in program delivery through the effective
  coordination/oversight of program administration, promotion, scheduling,
  equipment/supplies, evaluations, guest speakers, and facilitator scheduling.
• Attend to ongoing issues/conflicts with programming whether related to clients,
  volunteers or staff.
• Develop and organize trainings for the HEAL Network partners

Program Management

• Assist in the development of short- and long-term plans for the HEAL program, monitor
• progress, assure adherence and evaluate performance.
• Assist in design of performance objectives and implement and monitor programming to
  meet desired outcomes.
• Facilitate groups and workshops as needed
• Provide therapy and counselling for clients in the HEAL program
• Supervise staff, students, and volunteers by articulating expectations, displaying model
  behaviour, maintaining open lines of communication and being clear about roles and
  responsibility.
• Identify open positions and follow hiring and training procedures in a timely manner.
• Assist in the development of workshop/program content.
• Complete reports and monitor the HEAL program and its development.
• Review waiting lists to ensure clients are assigned to groups in a timely manner and/or
  referred to appropriate services.
• Provide crisis consultation and conflict resolution for staff, interns and volunteers.
• Assist with client service delivery as required.
• Respond to client complaints or concerns.

Community Involvement

• Positively and professionally represent CFSPD in the community by participating and
• collaborating with community partners, agencies and parishes on various projects,
• committees and initiatives as requested.
• Network with external sources in the exchange of information through public speaking,
  providing in-service training, attending conferences and symposiums.
• Assist with the development and deliver of HEAL outreach events to increase community
  understanding of the HEAL Network services.

Administration

• Ensure database maintenance which includes staff, volunteer, or client information and
• mailing list.
• Oversight of the program registration processes including management of the HEAL client’s
  database.
• Ensuring the accuracy of all programs related promotional materials in the agency.
• Prepare a variety of reports.

Qualifications

• Master's degree in social work, psychology, or a bachelor's degree in social work,
• psychology, or related field combined with equivalent experience.
• Minimum of 2 years’ experience working as program supervisor.
• Registration (or eligibility for registration) with a health regulated college (e.g. College of
  Social Workers, Psychotherapists or Psychologists).
• Working knowledge of dynamics of family violence including Intimate Partner Violence
  and its effects on all family members
• Demonstrated knowledge of best practices for programming and working with children
  who experienced trauma
• Applied work experience with children who have been exposed to intimate partner and
  family violence
• Working knowledge of supporting and connecting with clients who are mandated to
  attend programs
• Comfort working with male clients involved in the justice system
• Knowledge of trauma informed principles and their application in a supervisory role
• Ability to work from an anti-oppressive, and anti-racist framework
• Understanding of all facets of diversity and ability to work and supervise from a lens of
  equity and inclusion
• Ability to represent the agency to the staff, clients, and community by ensuring the best
  image is presented.
• Exceptional organizational skills with ability to meet deadlines and manage multiple
  priorities.
• Experience supervising students is an asset.
• Enthusiastic, warm, and friendly personality, with a demonstrated client-service
  orientation.
• Independent and self-directed with the capability to operate with reduced direct
  supervision on occasion.
• Application knowledge of Microsoft Office tools (Word, Excel, etc.).
• Excellent written and oral communication skills including report writing.
• Excellent listening skills and confidence in talking to people both in groups and on a oneto-one basis.
• Strong interpersonal skills and proven ability to establish, maintain and nurture teams,
  and productive working relationships with other community-based organizations.
• Ability to work with a forward-thinking mindset in a fast-paced, and ever-changing
  environment.
• Second language considered an asset.
• Willing to work within a Catholic values framework.
• A satisfactory Vulnerable Sector Criminal Records check
• A valid driver’s license, access to a reliable vehicle and relevant insurance.

Why Apply?

We offer a comprehensive benefits package (pension plan, extended health, dental & insurance benefits) and generous leave provisions. Our organization also provides flexibility with work hours, work life balance and free parking.

How to Apply

If you are interested in the above opportunity, please send your resume and cover letter to humanresources@cfspd.com.

CFSPD is an equal opportunity employer and is dedicated to hiring staff that reflect the diversity in our community. We will make reasonable accommodations to enable applicants with disabilities to participate in the recruitment process upon request to humanresources@cfspd.com.

We invite candidates from diverse communities to apply. We thank all applicants for their interest in Catholic Family Services of Peel-Dufferin. We will only contact those selected for consideration.

Note: CFSPD does not use AI tools to screen candidates