Software Deployment Support Technician

Be a key Technical Resource by providing second level technical assistance for high-end technical hardware, software and application deployment to end-users and other technical team members.

Advise and provide consultation, installation and training to end-users / clients. Responsibilities Install, configure and upgrade operating systems and software, using standard business and administrative packages (Linux / UNIX)Support the installation, assembly and configuration of computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.

Troubleshoot problems with computer systems, including hardware and software issues, emails, network and peripheral equipment problems, etc.

Provide responsive, timely support to all escalated end-user questions and support requests from on-site team members / techniciansAct as the primary third point of contact for desktop and laptop support and troubleshooting for clients.

Perform complex problem determination and resolution identifying hardware and software problemsEnsure all incidents are properly logged, triaged, routed escalated and closed in accordance with pre-determined service levels and incident management processes.

Perform trend analysis to highlight re-occurring incidents within the computing environment and work with the regional team to take corrective actionAssist with training staff in use of standard business and administrative software, including work processing spreadsheets, ad database management, providing instruction or written documentation Communicate changes, fixes and processes to the user community.

Review and evaluate new desktop technology.Ensure that client’s technology requirements and physical set-up and configuration of desktop hardware, software and local and network printers are accurately determined, documented and satisfied.

Assist in the development and maintenance of user training manuals and programsAcquire and maintain current knowledge of all hardware and software technologies in use across the client company in order to provide technically accurate solutions to users.

Run and modify scriptsInstall specific settings and features.Help to evaluate and test new hardware and software for effectiveness QualificationsPost-Secondary education in Computer Science, Information Technology or other relevant discipline3+ years of experience providing second level application support with a strong understanding of hardware support Advanced working knowledge of IT hardware installation, testing and supportExperience in UNIX / Linux environmentsExperience with scripting including command-line scripting (Bash, Shell, PowerShell, SSH)Strong written and spoken communication skillsExperience generating reports from logs 2-3 years of related Technical Support experienceAbility, willingness and availability to work rotating shifts including evenings, nights and weekends #AB1