Customer Service Representative

Customer Service Representative – Lifemark Physiotherapy North Bramalea
Location: 9780 Bramalea Road

Brampton, Ontario

Employment status: Temporary

Rate compensation: $17 to $18 per hour.

Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, join us at Lifemark Physiotherapy North Bramalea, a Lifemark Health Group company, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Customer Service Representative who shares this same philosophy.

At Lifemark, we walk the talk of our company's Core Values: "We have fun," We strive for simplicity," We trust each other to do the right thing," We go the extra kilometre," and "We belong here."

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team.
• Flexibility in building your perfect schedule with our understanding Clinic Director.
• Competitive compensation with an excellent benefits package for permanent employees.
• Shoppers Drug Mart 30% Employee discount.
• Employee Stock Purchase Plan.
• Paid Vacation days.
• Employee Referral Bonus Program.
• Educational Allowance
• Pathways for leadership opportunities.
• Opportunities for mentorship as well as a positive and comforting work environment.
• Nationally recognized brand with a strong digital presence.

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent.
• Excellent customer service skills and telephone etiquette.
• A high degree of organizational and multi-tasking skills in a busy and fast-paced work environment, preferably with 1-3 years of work experience in a private rehabilitation clinic.
• Excellent communication and interpersonal skills. Knowledgeable in the LPS system is a definite advantage.
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required.
• Flexible and adaptable to change.
• New Graduates are welcome to apply.

Key Functions and Responsibilities:

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
• Coordinate scheduling of patient appointments and maintain the patient's medical record.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing emails, mail and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at

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