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Service Designer
Service DesignerSynechron Inc. • Edmonton, Division No. 11, CA
Service Designer

Service Designer

Synechron Inc. • Edmonton, Division No. 11, CA
10 days ago
Job type
  • Full-time
Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile‑first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

We are seeking a talented and experienced Service Designer to join our dynamic team. The ideal candidate will have a strong background in service design research, agile collaboration, and delivering innovative digital services, particularly in complex or public sector environments.

Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Location is CAD $125k – CAD $130k / year & benefits (see below).

Role - Service Designer - Senior

Responsibilities :

  • Proven experience with service design research and producing actionable outputs.
  • Demonstrated ability to work effectively within cross‑functional product teams operating in an Agile environment.

Requirements :

  • Planning, conducting, and analyzing qualitative field research, including creating representations and reports.
  • Planning, facilitating, and analyzing co‑design workshops with service users.
  • Conducting usability testing on production or prototype systems, analyzing findings, and reporting insights.
  • Experience working as a Service Designer on projects involving concept testing and service prototyping to deliver digital services.
  • Previous experience working in or with the public sector.
  • Involvement in change management, including policy, staffing, or organizational change, as part of service transformation initiatives.
  • Proven track record working on large‑scale projects such as government service innovation, program reviews, or digital transformation projects comparable to the Government of Alberta (GoA).
  • Preferred, but not required :

  • Ability to collaborate with diverse teams and stakeholders.
  • Passion for creating accessible, user‑centered digital services.
  • We offer :

  • A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
  • 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
  • A comprehensive insurance plan including medical, dental, vision, life insurance, and long‑term disability.
  • Flexible hybrid policy.
  • RRSP with employer’s contribution up to 4%.
  • A higher education certification policy.
  • On‑Demand Udemy for Business for all Synechron employees with free access to more than 5,000 curated courses.
  • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellence (CoE) groups.
  • Cutting edge projects at the world’s leading tier‑one banks, financial institutions and insurance firms.
  • A truly diverse, fun‑loving and global work culture.
  • SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

    Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Synclusive’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

    All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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    Designer • Edmonton, Division No. 11, CA

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