Customer Service Representative

Position : Customer Service Representative

Location : Delta, British Columbia (Hybrid / Flexibility policy – we require a presence of 2 days / week at the office)

Status : Contractual – 18 months

Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Group! At Quadra we put people first so that together we can reimagine the possibilities. If you enjoy having fun at work and your surroundings describe you as a team player, here’s your chance to join our team as a Customer Service Representative !

We are looking for a Customer Service Representative based out of Delta, British Columbia, with a possibility to work from home as per our Flexibility / Remote Work Policy. In this position, you will have the opportunity to be part of a professional, fun, innovative, and determined team permanently.

As a Customer Service Representative, you will be responsible for communicating effectively with our customers, taking orders, and following up on them. You will also be responsible for maintaining relationships with our sales team to achieve the highest level of customer service. You will initiate collaboration between shipping, receiving, accounting and the procurement / logistics department.

This is a highly collaborative, fast-paced, and solution-oriented position. We are looking for someone with a positive and professional attitude who will provide dedicated and impeccable customer service. Your motivation and enthusiasm will be an asset when you join our team as a Customer Service Representative.

Responsibilities

• Communicate with customers via phone and email.
• Process and validate customer orders in Quadra’s ERP system and follow up on needs and requests through Salesforce.
• Monitor orders through the sales cycle to ensure on-time delivery to customers.
• Proactively communicate any service issues or delays to customers, offering solutions and suggestions.
• Ensure that customer requests and issues are handled satisfactorily and in accordance with the company’s guidelines.
• Assist customers with requests and inquiries; documentation, pricing, samples, etc.
• Work collaboratively with assigned Account Managers to connect to customers’ needs and issues within the Chemical Manufacturing space.
• Ensure customer details and requirements are maintained and communicated internally.
• Work in synergy with other departments to ensure full customer focus.
• Follow best practices, procedures, and customer excellence standards.

Requirements

Benefits

Salary : British-Columbia Applicants : The annual base pay range for this position is reasonably expected to be $44,690 to $67,100. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience. Base salary is only a part of the total rewards package – this role will also be eligible for a generous incentive program and benefits.

Quadra supports and values diversity and offers equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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