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Customer Service Agent (PT)
Customer Service Agent (PT)Jazz Aviation LP • Yellowknife, North Slave Region, CA
Customer Service Agent (PT)

Customer Service Agent (PT)

Jazz Aviation LP • Yellowknife, North Slave Region, CA
30+ days ago
Job type
  • Part-time
  • Permanent
Job description

Overview

Join to apply for the Customer Service Agent (PT) role at Jazz Aviation LP .

As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express. In the course of a day, you will be responsible for greeting passengers, assisting them with their check-in and bag tagging via our web based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be a fast paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority.

Our benefits include perks such as special rates on airfare, car rentals, hotel accommodation, vacation packages and even cruises. Transfer to other Canadian locations when there are open positions, or take a management career path.

Key Responsibilities

  • Using an airline computerized system :

Make reservations and assess fares;

  • Ticketing and complete daily sales reports;
  • Passenger check-in;
  • Check, weigh baggage, calculate any excess baggage charges and process payment.
  • Make general passenger announcements.
  • Liaise with external and internal customers (e.g., ramp agent, flight crew, dispatch).
  • Provide outstanding customer service by answering general inquiries at the airport.
  • Assist passengers requiring special handling.
  • Handle and resolve customer complaints.
  • Departure gate customer service and boarding, and provide assistance to passengers to and from aircraft.
  • Perform duties in accordance with established policies and procedures with emphasis on safety for yourself, co-workers and customers.
  • Other related duties as assigned.
  • Location, Schedule and Type

  • Primary Location : CA-NT-Yellowknife
  • Schedule : Part-time
  • Job Type : Permanent
  • Shift : Shift Work
  • Seniority level : Entry level
  • Employment type : Part-time
  • Qualifications

  • High school diploma or equivalent.
  • Previous airline experience or post-secondary courses in travel and tourism are assets.
  • Minimum one (1) year of customer service experience.
  • General computer experience including typing and internet navigation; experience with an airline reservation system is an asset.
  • Demonstrated judgment and problem-solving ability; effective decision-making skills.
  • Excellent interpersonal, verbal and written communications skills.
  • Ability to work varying shifts, meet tight deadlines, and prioritize multiple tasks.
  • Must successfully complete the Customer Service Agent Initial training course.
  • Must obtain and maintain a Restricted Area Identification ID pass (obtained upon employment).
  • English language required. French language is an asset; bilingualism is required in some stations. Indicate language abilities on application.
  • We strive to make our workplace accessible for people with disabilities. Please let us know at taleosupport@flyjazz.ca if you would benefit from an accommodation during the recruitment process.

    Jazz recognizes diversity and is committed to inclusion and equal opportunity.

    Apply by Date : Aug 4, 2025

    #J-18808-Ljbffr

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    Customer Service Agent • Yellowknife, North Slave Region, CA

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