help desk technician
- Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience : 1 year to less than 2 years
Work setting
- Help desk
- Office building
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Computer and technology knowledge
- Device drivers
- Networking hardware
- Servers
- Desktop applications
- MS Office
- SharePoint
- TCP / IP
- Wireless networks
Transportation / travel information
Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Workplace information
Remote work available
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
Other benefits
- Free parking available
- Work Term : Permanent
- Work Language : English
- Hours : 35 hours per week
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