Consultant, Risk Reporting & Insights

Job Description

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About the role:

The Risk Management Centre of Excellence (CoE) is a strategic first line of defense business partner supporting Canadian leadership. We help Canadian BUs meet our Client for Life goals by providing comprehensive understanding of operational risk, and supporting the design of effective solutions to manage risk within the business.

We partner with Canadian leadership, first line of defense Business Unit Risk Officers, and second line of defense Risk and Compliance stakeholders to assess operational risks, enhance control frameworks, educate business on risk management, provide oversight on risk policy requirements, and ultimately enable the business to evolve while maintaining risk within appetite.

The scope of the team is broad, as our internal clients include all business areas supporting Group Benefits, Group Retirement Services, Client Experience Office, Insurance Solutions, Investment Solutions and Retail Solutions.

As Consultant, Risk Reporting & Insights, you will support the overall development and maintenance of CoE practices and be a key point of contact for CoE team members as they support Canadian execution managers and second line of defense stakeholders to identify, assess and manage operational risks within the portfolio.

What will you do?

• Develop and deliver Risk CoE reporting, dashboards and management information to support effective risk oversight.
• Analyze risk data from multiple sources to identify trends, themes and areas requiring further investigation.
• Translate risk data into clear insights and commentary for leadership and business stakeholders.
• Maintain and enhance reporting tools, datasets and processes to improve accuracy, consistency and efficiency.
• Validate and reconcile data, investigate discrepancies and partner with stakeholders to resolve data-quality and reporting issues.
• Identify and implement opportunities to simplify and automate reporting, reducing manual effort and improving sustainability.
• Partner with Risk CoE and business stakeholders to understand emerging needs and provide ad hoc analysis, reporting expertise and practical solutions.

What you need to succeed?

• Strong analytical, critical thinking and problem-solving skills, with the ability to interpret complex information and identify meaningful insights.
• Ability to reconcile and validate information across multiple data sources and identify and resolve data-quality issues.
• Strong written and verbal communication skills with the ability to build relationships and collaborate across teams.
• Strong time management skills, ability to manage multiple priorities, and the ability to navigate changing priorities.
• Advanced proficiency in Excel/Power Query, with experience using SharePoint, Tableau, VBA/macros or comparable data and reporting tools.
• Detail-oriented with a strong focus on reporting accuracy and an understanding of the broader business picture.
• Willingness to learn.

Preferred skills:

• Experience in risk management or related functions, such as compliance, operational risk or supplier risk management.
• Exposure to project, program or portfolio management and supporting cross functional initiatives.
• Experience developing data models, dashboards and visualizations in business intelligence tools.
• Experience with process improvement, reporting automation or process redesign.

What’s in it for you?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.