Bilingual Tax Expert – WFH

Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Responsibilities

• Assist customers in completing their tax returns using Intuit TurboTax products.
• Provide tax guidance, review self-prepared personal tax returns, and prepare full-service returns.
• Manage product and software inquiries related to tax preparation.
• Utilize government websites, professional resources, and team expertise to deliver clear, customer-oriented answers.
• Use state-of-the-art video communication software to interact with customers in a professional, friendly, and confident manner.
• Document all interactions and maintain accurate records.
• Ensure compliance with CRA requirements, including providing the CRA RepID when onboarding.
• Utilize professional tax software to prepare and file complex personal tax returns (employment, self‑employment, rental income, investments, T1135, foreign income, credits and deductions).
• Demonstrate passion for helping customers navigate tax complexities and for enhancing the Intuit brand through outstanding customer service.
• Work a flexible schedule, committing to a minimum of 20 hours per week.
• Maintain proficiency in both English and French to serve clients across Canada.

Qualifications

Skills & Abilities

Compensation

Base pay : $24.50 – $33.50 per hour (matched to location : PEI, BC, Nova Scotia). Eligible for cash bonus, equity rewards, and benefits in accordance with Intuit’s applicable plans and programs. Compensation is based on job-related knowledge, skills, experience, and work location, with ongoing pay equity reviews.

#J-18808-Ljbffr