Customer Service Representative

Adecco is currently hiring a Customer Service Representative for a 6-9-month contract opportunity supporting dental customers across British Columbia. This position is primarily focused on order management and administration, with additional customer support responsibilities by phone and email.

As a Customer Service Representative, you will be responsible for processing customer orders, responding to inquiries, and delivering exceptional service to dental clinic customers.

• Pay Rate: $25 - $28.50/hour

• Location: Richmond / Annacis Island, BC

• Shift: Monday to Friday | 8:30 AM - 4:00 PM

• Job type: Temporary 6 to 9 months | Full-time

• Vacancy Status: This posting is for an existing vacancy.

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:
Order Processing & Administration

• Process customer orders accurately and efficiently through internal systems.

• Manage order tracking, updates, and documentation.

• Maintain accurate customer records and account information.

• Support administrative tasks related to order management and customer accounts.

Customer Service & Account Support

• Respond to customer inquiries via phone and email.

• Provide product information, order updates, and support solutions.

• Build and maintain strong relationships with dental clinic customers.

• Coordinate with internal teams to resolve customer concerns and service issues.

• Deliver a high level of customer satisfaction with every interaction.

Qualifications and Skills:

• Previous customer service, order entry, administrative support, or account support experience.

• Strong communication and relationship-building skills.

• Excellent attention to detail and organizational abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong computer skills and ability to learn new systems quickly.

• Positive attitude, professionalism, and team-oriented mindset.

• Experience with SAP or a similar ERP system.

• Previous order processing or order entry experience.

• Experience supporting B2B customers.

• Background in distribution, logistics, customer support, administration, or related industries.

• Dental industry experience is an asset.

• Must be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.

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