Parking Access and Revenue Control (PARC) Specialist - On Call

Overview

Not all parking management companies are the same. Concord Parking is unique, and our approach is changing how leading organizations make the most of their parking assets. We’ve grown rapidly as a result of delivering technology and innovation not previously offered by traditional parking companies. Our focus is on providing clients with specialized parking management services that:

• Enhance the customer parking experience

• Utilize the best in industry technology

• Maximize revenue and return on parking assets

• Provide clients with highly skilled and motivated personnel

Concord Parking offers a great working environment and the most development opportunities of any parking enforcement company in the country. As a part of the Paladin Security Group, we have a coast-to-coast reputation as an Employer of Choice. We have been selected as a Best Place to Work by Glassdoor and are the only security firm ever recognized as one of Canada’s Best Managed Companies. We are committed to offering the best employment and career development opportunities in the industry because we want the very best and brightest people our industry has to offer.

Job Skills / Requirements

On call Opportunity in Parking & Ground Transportation at YVR with Concord Parking: Seasonal Part-time PARC Specialist

The Parking Access and Revenue Control (PARC) Specialist plays a critical role in ensuring the efficient, safe, and customer-focused operation of parking facilities by combining technical expertise, operational oversight, and frontline customer service.

Key Responsibilities

• Support the Parking Supervisors in overseeing daily parking operations across YVR properties.
• Monitor parking capacity levels and initiate contingency plans when lots approach or reach capacity by conducting regular patrols of parking facilities using a company vehicle to maintain operational standards and compliance.
• Enforce parking regulations by issuing violation notices and coordinating towing for unauthorized vehicles when necessary, using handheld enforcement devices and company systems to document and process violations accurately.
• Assist in managing traffic flow during peak periods, special events, and emergency situations to ensure a safe and efficient customer experience.
• Perform routine maintenance and minor repairs on parking equipment, including automated gates, pay stations, and access control systems.
• Respond to equipment issues such as paper jams, low supplies, gate malfunctions, and system resets to minimize downtime.
• Escalate complex technical issues to Parking Control or external maintenance providers when required.
• Conduct daily audits of Automated Parking Systems (APS), pay stations, and parking areas to ensure functionality, accuracy, and procedural compliance.
• Maintain and update daily operational logs, documenting activities, incidents, corrective actions and system performance.
• Communicate effectively with internal teams and stakeholders regarding operational status and incidents.
• Address and resolve customer complaints in a professional, timely, and solution-focused manner, and provide clear instructions and guidance to ensure a positive and seamless customer experience.
• Demonstrate strong conflict resolution skills when dealing with challenging situations.
• Maintain a professional appearance and Conduct, at all times while representing the organization.
• Adhere to all company policies, procedures, traffic laws and safety regulations.
• Ensure that all tools, devices, and issued technology are properly maintained, secured, and used appropriately.
• Perform additional tasks and responsibilities as assigned, consistent with the scope and level of the role.

Qualifications, Skills and Abilities:

• Grade 12 education or equivalent, (post secondary an asset in a related field)
• Class 5 Driver's License & Clean abstract, with no more than 2 minor infractions in the last 3 years
• 2 years of experience in the parking industry (an asset)
• Minimum 2 years of experience in customer service or facility maintenance.
• General knowledge of parking operations, and familiarity with:
• Automated barrier gates and access control systemsPayment kiosks, ticketing systems, and card readersBasic knowledge of electrical systems, low-voltage wiring, and equipment diagnosticsAbility to use tools and maintenance software.
• A combination of experience and education will be considered.
• Proficiency in the English language both written and verbal is necessary; proficiency in another language is an asset.
• Excellent communication and interpersonal ‘soft’ skills,
• Comfortable working in a fast-changing dynamic atmosphere with multi-functional and multi-departmental levels.
• Internal applicants must have and excellent performance and attendance records

On Call Casual

Start date: ASAP

Starting Wage:$27.19 per hour

Certification Requirements (All)

Class 5 Drivers License
Driving record / abstract with max 3 points for minor infractions in the last 5 years

Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Paid Vacation

This job reports to the Supervisors / Contract Manager

This is a As Needed position 1st Shift, 2nd Shift, Weekends.

Travel is not required

Number of Openings for this position: 1