Call Centre CSR - WFH

Hello,

We are seeking dynamic, customer-focused Call Centre Customer Service Representatives to join our omni-channel support team at client. In this role, you will deliver exceptional customer experiences across phone, email, and chat channels. This position begins with mandatory on-site training on Day 1 in Mississauga, followed by remote work from home.

If you are interested in this position please contact Ashmeen Khurana.

EMAIL to ashmeen.khurana@randstad.ca

Advantages
- Full time hours
- Long Term Opportunity- Opportunity to grow within this company
- Weekly pay periods
- Overtime and Double Time Potentially available
- Beautiful and clean facility located in Milton Ontario

Responsibilities
-Provide high-quality customer service across inbound/outbound phone lines, chat, and email support channels.
-Maintain required handle times: Phone AHT of 4–6 minutes; Chat Concurrency of 2 chats with AHT of 10–12 minutes.
-Adhere to strict response speed goals: Phone Time to Answer within 5 seconds; Chat Time to Answer within 30 seconds.
-Ensure email ticket completion within a 24–48 hour response timeframe.
-Document concise and accurate workflow notes for every customer interaction.
-Maintain Quality calibration scores of 90%+ evaluated by QA, Team Leads, and clients.
-Uphold strict schedule adherence and attendance standards; punch in/out using Kronos accurately.


Qualifications
-Minimum 6 months of proven customer service experience in a Contact Centre / Call Centre environment.
-Excellent written and verbal communication skills in English (Bilingual English/French preferred for specific classes).
-Ability to toggle seamlessly between multiple software applications while assisting customers.
-Typing speed of at least 45 WPM and ability to pass a grammar test with 75%+ accuracy.
-Charismatic, outgoing personality with strong active listening and de-escalation skills.
-Experience with CRM software systems is considered a strong asset.

Work From Home & Equipment Requirements:

-High-speed Internet access with a minimum of 20 Mbps hardwired connection via Ethernet cable (Wi-Fi and mobile hotspots are strictly prohibited).
-Dedicated, quiet workspace free from background noise, distractions, pets, or children.
-Strict policy against cell phone usage during work hours (permitted only for login authentication or breaks away from the workstation).
-Client Chromebook laptop package (Chromebook, charger, adapter, Ethernet cable, mouse, headset) will be provided upon passing Day 1 training.

Availability Requirements:
Agents must maintain flexible availability, including at least one weekend day, and must be 100% available for the full Black Friday to Cyber Monday period (Nov 27–30).


Summary
If you are interested in this position and feel this is the job for you please send an email seen below;

EMAIL to ashmeen.khurana@randstad.ca



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.