Business Systems Consultant, Technical Change, Release Governance & Operations

Job Description

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About the role:

The e-Business team within Application Operations Support (AOS) provides operational support services that help ensure the reliability of IT applications and seamless digital experiences for our clients. Through innovation, continuous improvement, and collaboration, we find new and better ways to deliver value to Sun Life.

We are seeking a technically experienced Business Systems Consultant, ideally with a background in software engineering, application development, DevOps, or production support, to provide technical governance for changes entering staging and production environments. This role reviews application and infrastructure changes across the digital ecosystem; identifies code, architecture, environment, sequencing, and deployment dependencies; and partners with delivery teams to reduce implementation risk, production conflicts, and service disruptions.

What will you do?

Change Management Governance

• Provide governance for digital ecosystem deployments to staging and production environments, ensuring that quality standards are met across applications and infrastructure.
• Collaborate with stakeholders to reduce implementation failures and outages, identify architecture-related conflicts, and governs change records through implementation.
• Ensure that clear contingency and back-out plans are in place.
• Lead technical change-review discussions, ensuring that risks, dependencies, ownership, implementation sequencing, and go/no-go decisions are clearly documented.
• Prepare clear, concise reports for senior leadership.

Disaster Recovery Support

• Partner with stakeholders to ensure that disaster recovery plans remain current.
• Support and facilitate disaster recovery weekend activities.

What do you need to succeed?

• Strong knowledge of business systems analysis principles and best practices.
• Strong communication and requirements-elicitation skills, with the ability to work effectively with diverse stakeholders and present to large groups.
• Strong facilitation skills, including the ability to keep groups focused, surface and address issues, ensure all perspectives are heard, and guide collaborative decision-making.
• Self-directed and organized, with the ability to manage a high volume of complex, concurrent changes while maintaining review quality.
• Strong leadership and relationship-management skills, with the ability to provide clear governance over change records.
• A strong IT background. Although this is not a hands-on software development position, the successful candidate must be able to engage credibly with engineers, understand code delivery and deployment risks, and independently challenge technical implementation plans.
• Strong analytical, organizational, and problem-solving skills.
• Strong proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Strong reporting and data analysis skills.

Unique requirements:

• Participation in an on-call rotation, including after-hours support, is required.
• This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.
• Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.

What’s in it for you:

• We’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office