- Education : No degree, certificate or diploma
- Experience : 7 months to less than 1 year
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work conditions and physical capabilities
Fast-paced environment
Personal suitability
- Accurate
- Initiative
- Organized
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 35 hours per week
Help Desk Analyst (Performance Auto Group - Head Office - Brampton)
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Provide technical leadership and train Help Desk Technicians through coaching and mentorship. Manage incoming help requ...
Help Desk Analyst
Intermediate Help Desk Analyst - On Site - Edmonton. Help Desk Analyst works directly with end users to troubleshoot technical issues. Court Technology Services (CTS) requires additional Help Desk resources to support the increasing Courts / Justices IT environment. Receive and respond to inquiries ...
help desk analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. ...
help desk analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. ...
help desk analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. ...
Service Desk Analyst
Service Desk Analyst (2) – our client requires two (2) Service Desk Analysts to directly resolve customer IT issues by following best practices. ...
IT Support Analyst / Analyste informatique au support
BALANCED+ is looking for an IT Support Analyst to provide technical support and assist in IT projects in diverse business environments. Provide IT technical support at Level 2. Able to work with little or no supervision. Positive attitude and desire to grow. ...
application support analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Support for persons with disabilities. Support for newcomers and refugees. ...
French Service Desk Analyst
Role Title: Bilingual Service Desk Analyst. Responding to contacts from Service Desk customers and support teams. Contributing technical content and departmental procedures to the Service Desk knowledge base. Experience: - years of experience in a diverse technology and customer service-focused role...
Remote Service Desk Analyst Roles in Ontario
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