French Service Desk Analyst

E-SolutionsMississauga, ON

30+ days ago

Salary

CA$28.00 hourly

Job description

Role Title : Bilingual Service Desk Analyst

Location : Mississauga - ON

Onsite.

MUST HAVE – Native or B certificate in French

L and L experience.

Specific tools / skillset :

Bilingual (French / English) required

Experience : - years of experience in a diverse technology and customer service-focused role

Education : completion of a post-secondary degree or equivalent ( non-specialized bachelor degree or business-related community college diploma)

Ability to converse in French is required

Good understanding and working knowledge of network protocols

Solid knowledge and demonstrated experience using desktop products and operating systems

Excellent communication and customer service skills

Good problem solving skills

Adaptive to change and able to manage stress

Team Player

Role profile description :

Responding to contacts from Service Desk customers and support teams

Responsible for Phone, email, Self-serve (thru Service Now) intake, Technical Support and Non-Technical Urgent Incident support. It is the First Level Support and targets First Contact resolution.

Performing classification, initial support, investigation, and diagnosis of incidents

Resolving incidents or assign to appropriate second level teams

Contributing technical content and departmental procedures to the Service Desk knowledge base

Participating in process improvement opportunities

Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment

Working a variety of shifts.

Thanks and Regards

Saurabh Srivastava

Account Manager