Hotel Ski Concierge & Porter

Do you enjoy outdoor adventure? How about meetinglike-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.

We are looking to fill the position of Seasonal Hotel Ski Concierge & Porter at Fernie Alpine Resort. You smile and warmly greet our guests as their first point of contact at resort; nothing is too much trouble for you. You prioritize guest experience and teamwork. The ideal candidate will display professionalism, possess strong interpersonal and communication skills, and is able to work independently with a focus on accuracy and a commitment to providing exceptional guest experiences. Come join our team and enjoy perks such as discounts on lodging and lessons, endless ski/snowboard privileges, employee events, food and beverage discounts, and much much more!

You Will:

• book & check in spa guests, make cirque reservations, and issue shuttle tickets
• sell lift tickets, ski packages, and book repairs
• collect skis from racks and check them in to concierge
• assist guests with their luggage; including delivering luggage to their rooms, retrieving luggage upon check-out, and storing luggage as needed
• take guest ski/board equipment from front desk to concierge and vice-versa
• do thorough room checks once the housekeeping team has finished cleaning rooms and inform the front desk of their status
• know, understand, and adhere to the policies, rules, and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook
• be trained in, know, understand, and follow all safe work procedures included in the Safety Management Program
• complete other fair and reasonable tasks as requested by management to operate the hotels

You Have:

• Physically fit and able to perform somewhat demanding work
• Comfortable working at a desk for multiple hours at a time
• Experience working in hotels and hospitality is an asset (training provided)
• Ability to work well independently and as part of a team
• Strong commitment to safety and following procedures

Conditions:

• Frequent standing, walking, bending, and use of hands and arms
• Some moderate lifting

Compensation and Benefits:

• Competitive wage: $19.00 p/hour as per collective agreement ($19.57 from Jan 1st 2027)
• Mountain access perks: Staff receive an