Join our Mobile Security Team! We are seeking an experienced, proactive, and customer-focused security professional to join our team as a Mobile Security Supervisor (Full-Time).The successful candidate will be primarily responsible for supporting and supervising field staff, ensuring operational excellence, and maintaining strong client service standards.Scarlet Security & Risk Group (SSRG) is an ISO31000, ISO9001 and ISO45001 certified company and one of Canada's leading security companies. We provide a variety of client-centric security, technology, risk management, and investigation solutions to customers across the country. Our diverse, highly qualified team members and relentless commitment to excellence create superior results for our clients.ResponsibilitiesSupervise and support mobile security staff during assigned shiftsProvide training, guidance, and ongoing coaching to new and current mobile staff regarding patrol procedures and alarm investigationsAssist with alarm response and building patrolsLiaise between clients and site staff in emergency situationsConduct staff follow-ups regarding performance and disciplinary mattersRespond to employee emergencies, injuries, or workplace incidents and document accordinglyConduct regular patrols, dispatch, and respond to alarms at client propertiesEnsure operational tools, vehicles, and systems are functional; report any maintenance issuesCoordinate site activity and shift coverage; lead shift briefingsProvide exceptional customer service and promote a professional company imageEnforce company policies and procedures as requiredQualificationsAt least 2 years of supervisory experienceAt least 3 years of security experienceA valid BC Security Worker LicenceValid Basic First Aid Certification (OFA Level 1 or equivalent)Class 5 Driver's Licence with a clean driving recordHigh school diploma is required at a minimum; however, post-secondary education is preferredExcellent communication skills (including phone, email and report-writing)Strong computer skills (including use of Tracktik software)Attention to detail and ability to multitaskExceptional interpersonal skills to build and maintain positive relationships with staff and clients Strong organizing and planning skillsAbility to work without close supervisionGood physical fitnessReporting StructureThis position reports directly to the Mobile Operations Manager. The successful candidate will be required to regularly interact with all Security Officers and Supervisors, as well as various members of SSRG Managementpany PerksWage range: $24 - $26/hourHealth & dental benefits for full-time employeesPaid training and subsidies for industry accreditations Reimbursement of Security License renewal fees (for full-time employees only)Up to $1,000 in referral bonuses when your friends join the teamProfessional Development & Internal Career Growth OpportunitiesA culture of respect and mentorshipAccess to exclusive employee discounts on over 5000 products & servicesFitness Centre Membership (at Head Office)Ready to Apply?Upload your resume and a cover letter explaining why this role aligns with your goals. We're excited to hear from you!We understand that the ideal candidate is not defined by meeting every single criterion, but by vision, impact, and commitment to our purpose. We are actively working to eliminate systemic barriers in our employment process. If your background demonstrates the strategic capacity and leadership required to drive our mission of reducing inequality, and you are excited by this opportunity, we encourage you to apply and articulate your vision in your cover letter.At SSRG, all hiring decisions are made by qualified recruitment professionals. AI is not used to evaluate candidates or make hiring decisions.Due to a high volume of applications, only those selected to move forward in the hiring process will be contacted.
Mobile Security Supervisor - Full-Time - Graveyard Shift • Burnaby, BC, CAN
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