Customer Success Coordinator
Title: Customer Success Coordinator
Type: Permanent / Full-time
Quantum Lifecycle Partners LP is Canada's leading and largest vertically integrated IT asset disposal and recycling processor. We are committed to enabling the safe and secure reuse of electronic devices, responsible recycling of electronic devices to divert waste from landfills, and the recovery of natural resources from obsolete electronics.
We are looking for a Customer Success Coordinator who will be considered an administrative employee with direct communication with Quantum's customers. The primary function of the position is to engage with new and existing customers in partnership with other members of the Customer Success, Business Development, or independently team. The Customer Success Coordinator is responsible for various elements relating to customer support, in collaboration with other departments (finance, logistics, operations) to provide our contractual or ad-hoc services within the agreed service level agreement and customer satisfaction. Support includes, but is not limited to, account and batch creation, managing and facilitating customer shipments, establishing required reports, and supporting the effective and efficient management of specified, new and existing customer accounts.
Responsibilities:
Qualifications:
We offer:
Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified candidates to apply. Thank you for your interest; However, only those selected for an interview will be contacted.
Quantum is also committed to providing accommodation to people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation can be made at all stages of the hiring process.
Quantum offers a unique insight into the e-waste industry, with its fast-paced and ever-changing environment!
To learn more about us, please visit: www.quantumlifecycle.com
Customer Success Coordinator • Laval, QC, CA
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