Talent.com
Confidential
Vice President of Global Customer SupportConfidential • Halifax, Nova Scotia, CA
Vice President of Global Customer Support

Vice President of Global Customer Support

Confidential • Halifax, Nova Scotia, CA
23 hours ago
Job type
  • Full-time
Job description
Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 Funding $200+ million Categories - Information Technology & Services - Legal Services - Technology - Consulting & Professional Services - Legal Assistance - Client Management - Billing Management - Document Automation - CRM Solutions - Cloud Solutions - Software - Legal Professionals - Professional Services - Agency Specialties - web-based software - legal - practice management - law firm management software - legal software - cloud-based software - time tracking - invoicing - case management - software as a service - and mobile app About the Role The Company is seeking a Vice President of Global Customer Support to spearhead a transformative, multi-year strategy that redefines how the organization serves its customers worldwide. This executive role is pivotal in the shift towards an AI-first support model, where the focus is on high-value, complex interactions that require human expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and strategy, owning the P&L for global support, and aligning with the C-suite on company-wide priorities. They will lead a large, global team, build a culture of continuous improvement, and establish support as a key driver of growth and a competitive differentiator. The role demands a seasoned leader with a proven track record in high-growth B2B SaaS environments, direct experience with AI support technologies, and a deep understanding of support operations and SaaS metrics. Applicants for the Vice President of Global Customer Support position at the company should have a minimum of 12 years' experience in customer support, service, or CX leadership, with at least 5 years in a high-growth B2B SaaS environment. The role requires a candidate with a strong background in AI support technologies, including hands-on experience with modern AI support platforms. A deep understanding of AI agent architecture and a proven ability to lead global support organizations with full P&L ownership are essential. The ideal candidate will have a track record of driving growth, retention, and commercial contribution through support, as well as experience in hypergrowth environments and a passion for transforming legal work through AI. The role also demands exceptional executive presence, the ability to influence at all levels, and a commitment to diversity, equity, and inclusion. Hiring Manager Title SVP, Customer Success Functions - Operations
Create a job alert for this search

Vice President of Global Customer Support • Halifax, Nova Scotia, CA

Similar jobs

Vice President, Insurance Management (Financial Reporting) - $125,000 - $160,000 A Year

Artex Risk SolutionsDartmouth, Canada
Full-time

The Vice President, Insurance Management will manage client business relationships, lead a team, and oversee financial reporting for insurance linked security entities. Show more

 • Promoted • New!

Bilingual German Call Center Representative

MCINS, CA
Full-time

Remote Work‑at‑Home | Canada – Bilingual Call Center Representative (English & German).MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to clients.Handle... Show more

 • Promoted

Social Service Director-Full Time

PACS Group, Inc.Stoney Point, NS, CA
Full-time

Social Service Director-Full TimeApplylocations: Stoney Point Healthcare Centertime type: Full timeposted on: Posted Todayjob requisition id: JR175819**General Purpose**Handles pressure, ob... Show more

 • Promoted

Director, Partnerships

FreshBooksHalifax, Halifax County, Canada
Full-time

Reporting to the Chief Growth Officer, you will lead the Partnerships function at FreshBooks.In this role, you’ll build the overall partnerships strategy for the organization with a focus on scalin... Show more

 • Promoted

Vice President Marketing

Hawthorne RecruitmentHalifax, Halifax County, Canada
Full-time

Hawthorne Recruitment is leading a confidential search for a Vice President, Marketing.This is a senior leadership opportunity for a marketing executive who can set direction, strengthen market pos... Show more

 • Promoted

Social Service Director-Full Time

Tiburon HillsStoney Point, NS, CA
Full-time

Social Service Director-Full TimeApplylocations: Stoney Point Healthcare Centertime type: Full timeposted on: Posted Todayjob requisition id: JR175819**General Purpose**Handles pressure, ob... Show more

 • Promoted

Director of Professional Services

MacDonald Search GroupHalifax, Nova Scotia, Canada
Full-time

Attention Professional Services Leaders ready to make a real impact in 2026!.Paul Melanson at MacDonald Search Group has been engaged by a high-growth, global technology consulting firm to identify... Show more

 • Promoted

Leadership Role: Account Director - Facilities

DexterraHalifax, Halifax County, Canada
Full-time

Become an Account Director at Dexterra Group, focusing on leading facilities management and client relations.Ensure operational excellence while driving growth and team performance.In this role, yo... Show more

 • Promoted

Senior Director, Partnerships & Growth

FreshBooksHalifax, Halifax County, Canada
Full-time

A leading financial software provider in Halifax is seeking a Partnerships Lead to build and oversee strategies for referral partnerships, enhancing customer acquisition.The ideal candidate will ha... Show more

 • Promoted

Senior Global Product Marketing Manager, Consumer Digital

ResMed IncHalifax, Halifax County, Canada
Full-time

Senior Global Product Marketing Manager, Consumer DigitalApplylocations: US Field Non-Sales (Remote Workforce): CA Canada (ResMed Halifax - Remote)time type: Full timeposted on: Posted Toda... Show more

 • Promoted

Director Group Customer Service & Operations - C$155,250 - C$222,640 A Year

Empire LifeDartmouth, Canada
Full-time

Leading operational excellence and innovation in customer service and operations for group benefits, managing a team to enhance customer experience and drive strategic growth. Show more

 • Promoted

Global Revenue CCaaS Sr. Product Manager - Remote

ResMed IncHalifax, Nova Scotia, Canada
Remote
Full-time

Global Revenue CCaaS Senior Product Manager – responsible for driving contact center transformation through innovation, stakeholder collaboration, and customer‑centric product delivery across the w... Show more

 • Promoted

Business Development Executive

IDC Worldsource Insurance Network Inc.Dartmouth, NS, CA
Full-time

The Business Development Executive at IDC WIN is responsible for contributing to the growth of IDC WIN sales by recruiting, managing advisor relationships, assisting advisors with training and deve... Show more

 • Promoted

Strategic VP of Marketing Leadership

Hawthorne RecruitmentHalifax, Halifax County, Canada
Full-time

Drive direction and growth as the Strategic Vice President of Marketing with Hawthorne Recruitment.Elevate organizational marketing campaigns and enhance customer relationships through strategic vi... Show more

 • Promoted

Social Service Director-Full Time

RehabcentreStoney Point, NS, CA
Full-time

Social Service Director-Full TimeApplylocations: Stoney Point Healthcare Centertime type: Full timeposted on: Posted Todayjob requisition id: JR175819**General Purpose**Handles pressure, ob... Show more

 • Promoted

Assistant Vice President - Digital Advisor/Sales - Service Now - $160,000 - $200,000 A Year

GenpactHalifax, Canada
Full-time

Seeking a Digital Advisor/Sales professional to drive growth of digital solutions, identify and close revenue opportunities, and act as a trusted advisor for clients, leveraging Service Now expertise. Show more

 • Promoted

Senior Tech Solutions Account Executive

Konica Minolta Business Solutions U.S.A., Inc.Dartmouth, NS, CA
Full-time

A leading technology company located in Moncton, New Brunswick, is looking for a Technology Sales Representative to provide ethical representation and manage client relationships.The ideal candidat... Show more

 • Promoted

Manager of Software Development at Ultra Maritime

Ultra MaritimeDartmouth, NS, CA
Full-time

Take the helm of software development with Ultra Maritime as the Manager of Software Development.Lead teams in creating revolutionary sonar applications for naval forces.This position entails manag... Show more

 • Promoted

Customer Success Manager, Dynamics 365 Managed Services (Business Central, F&O & CE)

BDO CanadaHalifax, Halifax County, Canada
Full-time

Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more

 • Promoted

Director Of Investment For Start-Up Growth

VctavernHalifax, Canada
Full-time

Pursue a pivotal role as Director of Investment with Innovacorp, Nova Scotia's leader in early-stage venture capital.Champion the advancement of ground-breaking start-ups by identifying lucrati... Show more