Outside Account Manager

Job Description

As an Outside Account Manager, you will develop lasting, ethical customer relationships to maximize the profitable sales for each customer in an effort to grow profit sharing at the Profit Centre. You will become an integral part of each account, understanding the customers’ business and needs, ensuring our role as their primary supplier.

To experience success in the position, the Outside Account Manager will:

• Represent the Profit Centre in a professional manner
• Uphold our core values and ethics with every interaction
• Be an effective teammate in the Profit Centre
• Build strong customer relationships
• Know the products and services they are selling to each customer
• Take initiative, growing sales profitably with each customer
• Act in a safe manner, following all safety guidelines at the Profit Centre and at all customer locations including job sites

Additional duties will include:

• Visit customer offices, shops, and job sites to assess the customers’ business, understand their needs and to develop and maintain strong relationships in order to generate and close profitable sales
• Prospect and identify new customers and alert the Profit Centre Manager and Credit Team of viable prospects
• Lead and own the sales process including producing sales call reports, territory planning and growth targets
• Analyze customer data, develop, and execute strategies to profitably grow market share while meeting and exceeding targets set at the Profit Centre
• Process orders, quotes, job packages and any other sales functions required
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers’ expectations and benefits of the Profit Centre
• Work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customers’ business that might affect the credit standing
• Assist and communicate with customers, vendor representatives, and municipal representatives when new products are introduced
• Develop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventions
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Support the Customer Service Representatives and all Profit Centre activities as part of the Profit Centre team
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

What we are looking for from you:

• College and/or University degree
• A minimum of 2 years of experience with customer service or counter sales
• Valid driver’s license with a clean driver’s abstract
• Proficient in the use of Microsoft Office software
• Outstanding customer service and verbal communication skills
• Driven to continually identify and pursue new customers and to profitably increase market share of each assigned customer
• Ability to gain comprehensive knowledge of product and value-added services
• Excellent relationship building skills with customers, vendors, and teammates
• Able to work independently with minimal supervision while maintaining tight deadlines with multiple projects
• Ability to learn and operate the applicable software system used to process orders
• Intermediate math skills
• Able to learn how to operate material handling equipment

Preferred Skills

• Previous experience with or knowledge of products sold at the Profit Centre
• Experience using M3

Additional Information

Salary Range - 60,000 to 65,000 plus profit share

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.