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Infinity Solutions
Sr. Technical Support AnalystInfinity Solutions • Toronto, ON, Canada
Sr. Technical Support Analyst

Sr. Technical Support Analyst

Infinity Solutions • Toronto, ON, Canada
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description

This job posting is for an existing, active vacancy and we are looking to hire Sr. Technical Support Analyst at Toronto, ON.

Client is seeking a Sr. Technical Support Analyst to support the Media IT application portfolio. Curious about media technology, exceptional technical expertise, driven and a quick learner, the successful candidate will have well-rounded experience supporting both custom developed and third-party platforms. The role is within a team responsible for the end-to-end delivery of new technologies or enhancements to existing. The portfolio includes Salesforce Sales Cloud, Marketing Cloud, GeoAnalytics, Informatica Intelligent Cloud System (iPaaS), AdSales order management and billing systems.

Responsibilities

  • System administration and maintenance
  • Customer service excellence for service requests, issue and incident resolution
  • Manage through the testing and roll-out of configuration, application release cycle, enhancements and maintenance
  • Ensure the stability of operational systems as well as maintain data integrity
  • Monitor and evaluate system performance, and report on reliability metrics
  • Alert and incident management, triage and troubleshooting within agreed SLAs
  • Clear and concise communications on incident status and resolution
  • Diligent tracking of incident root cause analysis, identify remediation steps and ensure thorough execution
  • Improve on early detection of issues through automation
  • Optimize the change and release management processes
  • Ensure thorough documentation in the team knowledge base
  • Collaborate with project management, infrastructure, security and architecture during design, development and deployment to ensure system reliability and performance
  • Perform validation steps in support of infrastructure patching activities
  • Undertake tech debt clean up activities
  • Required to participate in after hour on-call rotation with team

Skills and Qualifications

  • 5+ years of system administration and production support, preferably aligned with the above described application portfolio. Experience with Salesforce and Informatica Intelligent Cloud Services would be ideal.
  • Bachelor of computer science, engineering or related qualification
  • Good knowledge of industry standard architectural tools, processes and frameworks
  • Familiarity with ITIL best practices and service requirements
  • Windows and Linux OS
  • Oracle
  • SQL server
  • Familiarity with programming languages, preferably python, java or bash- scripting and automation
  • Solid experience with application monitoring
  • Experience with cloud operations would be an asset
  • Strong written and verbal skills

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Sr. Technical Support Analyst • Toronto, ON, Canada

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