Key Responsibilities
Examine all relevant documents to ensure legal and contractual requirements have been met in order to proceed with the request.
Input appropriate data onto appropriate system to generate worksheets and initiate the claim settlement cheque, transfer of funds and reactivations.
Authorize issuance of settlement and/or rollover cheques in amounts up to $50,000.
Complete any additional calculations required (i.e.: cash values, dividends, tax gains, withholding tax).
Maintain pending file and undertakes follow up of any outstanding cases on a monthly basis.
Set up loan repayments, investigate and calculate loan audits.
Prepare new specification pages and makes any rider adjustments on partial surrenders.
Apply external rollover monies to certificates, notify member and verify tax source of funds.
Interpret all divorce decrees, bankruptcy, power of attorney forms to ensure validity of request.
Process monthly dividend run and reminder notices.
Assist and support other team members as required during vacation, absences and peak workload periods
Achieve or improve on established SLA‘s while identify opportunities for process improvements.
Answer inbound service related calls regarding all aspects of processing business with Foresters.
Reach out to internal and external stakeholders as needed to retrieve outstanding requirements to complete transactions.
Assist other teams within Operations as needed.
Assist with user acceptance testing and projects when required.
Quality review and provide constructive feedback.
Key Qualifications
Related experience with knowledge of relevant state/provincial legislation.
Strong computer skills; accurate keyboarding with good basic knowledge of Word, Windows and Excel.
Excellent written and verbal communications skills.
Strong organization skills and flexible to demanding workload.
Knowledge of Foresters products.
Excellent math skills and demonstrated experience in making calculations; good attention to detail and accuracy.
Demonstrated strong customer service focus within a team environment.
Knowledge of Vantage system an asset.
Participation in LOMA or other self development
Ability to work rotating shift times between the hours of 8:00am-8:00pm, and provide coverage on some Canadian Statutory holidays.
#LI-Hybrid
Salary Range:
$43,000 - $63,000
The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.
Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.
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