Constituency Services Specialist

Job Title: Constituency Services Specialist

Department: Constituency Relations Team (CORE)

Reports To: Director of Donor Relations, CAN

Status: Full-time, non-exempt

Location: Hybrid - In-office/Hybrid in Burlington, ON, Canada

Salary Level: $60,394 - $67,942 CAD

PURPOSE:

The Constituency Services Coordinator plays a vital role in maintaining and growing World Renew's constituency base to support the current and future needs of the organization. This position ensures high-quality donor service, accurate data management, and effective coordination of giving programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Administers World Renew Canada's main phone line by providing primary telephone coverage each day, triage requests, maintain and update voicemail messages as appropriate, and arrange for telephone back-up as needed.
• Supports the (CORE) Constituency Relations teams with inbound and outbound communications needs including, but not limited to; incoming email inquiries, direct mail etc.
• Provides support and guidance to volunteers serving in various roles.
• Provides administrative support to the Constituency Relations Teams (CORE), including, but not limited to: processing inbound and outbound mail, filing, printing, database management, the collection of data and information for the purposes of reporting, etc.
• Updates constituent information in the Salesforce CRM system including merging contacts, deduplication of records, updating demographics, returned mail address updates, mail frequency and receipt preference updates, and other contact information changes.
• Manages the acknowledgement processes for Memorial/In-Honour Donations.
• Works closely with Gift Processing and Finance teams to address and resolve donation concerns.
• Supports the administrative and business processes related to the Annual Gift Catalog program, primarily during the months of October through January each year.
• Maintains an active understanding of all current direct mail, email, and appeal campaigns to answer specific questions from donors and prospects via phone and email. (Base level of knowledge about ongoing work in the spaces we serve.)
• Coordinate the Logistics for Discovery Trips in partnership with Donor Relations and Church Relations team members.
• Coordinate mailings and requested work materials for remote Donor Advisement team members.
• Coordinate the logistics for World Renew events, including but not limited to event invites, purchasing, set-up, follow-up tasks etc.
• Enters single and recurring donations received via telephone; update recurring donation information as requested. Provides required information from entered donations to Database & Gift Processing team for posting and receipting.
• Actively communicates with recurring donors regarding declined credit cards and soon-to-be expired credit cards; update credit card information in the Salesforce CRM as provided by the donor.
• Coordinate data and gift processing related to specific appeals and campaigns, including planned giving and annual reports, in partnership with other departments.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

KNOWLEDGE, SKILLS, ABILITIES REQUIRED

• Able to respect and support the mission, vision, and values of World Renew
• Demonstrated commitment to promote a work environment that values diversity and equality, as well as have respectful relationships with others
• Committed to working toward gender equality in all aspects of our programming, plans, policies and organizational structure
• Excellent telephone etiquette and ability to exercise appropriate judgement in situations with unclear information
• Demonstrated ability to prioritize customer service and provide timely answers/resolutions
• Demonstrated ability to maintain confidentiality of constituent information
• Adept technologically, including demonstrated competence with CRM systems and the Microsoft suite of Apps
• Adaptable; a willingness to learn and grow on the job
• Strong and professional customer service orientation
• Detail oriented and proven ability to enter and manage data with a high degree of accuracy
• Self-starter with the ability to work independently, disciplined, self-motivated, and self-directed work style
• Flexible, adaptable, and collaborative team player.
• Excellent command of the English language both written and verbal is required.

EDUCATION AND EXPERIENCE

• High School Diploma with some college coursework or at least two years' work experience in updating database records is required; exposure to or work in fundraising platforms or donor recognition best practices is preferred.

PHYSICAL DEMANDS

The work environment encountered and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires:

• Computer work and concentrated reading, sitting for long periods of time
• Setting up training sites with education process equipment and methods (including for example easels, projectors, PowerPoint and so forth
• Occasional travel to the United States and Canada as required

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel within the United States and Canada for occasional meetings, which may involve overnight stays.

World Renew is an equal opportunity employer. It does not unlawfully discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, people with disabilities, veteran status, height, weight, marital status, pregnancy, genetic information, or any other category or characteristic protected by law.

World Renew is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the recruitment and selection process. If you require accommodation at any stage of the application, assessment, or interview process, please notify Human Resources, and we will work with you to meet your accessibility needs in a timely and respectful manner. Information regarding workplace accommodations, accessible formats, communication supports, and accessibility-related policies is available upon request.

World Renew requires permanent work authorization at time of hire. With World Renew's commitment to Core Humanitarian Standard and Safeguarding responsibilities, as part of the recruitment process, a successful candidate can expect to go through a thorough background check. Please note that the tentative application deadline for this position will be EOD August 20, 2026, for External Applicants and Internal Applicants, closing date depending on application volume. We encourage all interested candidates to apply before this deadline as we move candidates through our hiring process on a continuous basis.