Bartender Supervisor

About Us

We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.

Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.

About The Edmonton Convention Centre

Recognized as one of North America’s top five performing venues, the Edmonton Convention Centre is an iconic downtown meeting location that attracts and plays host to major events, meetings, concerts, galas, and conferences in our city. We elevate Edmonton as a conference and convention destination through our culinary excellence and by delivering outstanding guest experiences, while upholding the health and safety of our guests and employees. Built into the foundation of the Edmonton River Valley, our venue is a community asset and a reflection of Edmonton, generating great economic impact and social benefits through a sustainable approach. Home to Canada’s largest building-integrated photovoltaic (BIPV) system, our iconic multi-levelled atrium sloping down the river valley is now a landmark of sustainability. The Edmonton Convention Centre is a business segment of Explore Edmonton; Edmonton’s Destination Management, Marketing and Venue Management Organization.

About the Position

Explore Edmonton is looking for a Bartender Supervisor to join the Banquets Department at the Edmonton Convention Centre. Reporting directly to the Beverage Manager, the Bartender Supervisor supports the day-to-day operation of beverage services by overseeing bar operations, supervising and training bartending staff, supporting inventory controls, coordinating event setup and teardown, and completing administrative duties as required. This role is responsible for ensuring safe and efficient beverage service while maintaining compliance with AGLC regulations and Explore Edmonton policies and procedures. The Bartender Supervisor may also assume operational responsibilities of the Beverage Manager in their absence.

What You'll Do:

• Supervise frontline bartending staff and support event operations through pre-event meetings, service oversight, coaching, and training.
• Ensure all operational requirements are met and make decisions related to liquor service, including guest safety and responsible beverage service.
• Monitor staff and guest interactions to ensure proper transactions and adherence to AGLC regulations.
• Coordinate room and bar setup and teardown activities, including preparing liquor carts, assigning staff, and returning equipment and product to storage areas.
• Maintain inventory controls, including product rotation, reporting breakage or spillage, and assisting with inventory counts.
• Provide bartending services as required, including serving beverages, verifying proof of age, processing transactions, and delivering exceptional guest service.
• Track product issues, returns, and host ticket usage, and assist with event reporting when required.
• Follow Explore Edmonton's Health & Safety Program, OH&S regulations, and department Standard Operating Procedures.
• Support Explore Edmonton's sustainability initiatives by following waste sorting guidelines and promoting sustainable practices.

What You'll Bring:

• Minimum two years of bartending or hospitality industry experience is considered an asset.
• Previous leadership or supervisory experience in a bartending environment is considered an asset.
• Strong verbal communication, customer service, problem-solving, and decision-making skills.
• Ability to think critically and work effectively in a fast-paced environment.
• Strong attention to detail and ability to manage multiple priorities during events.
• Knowledge of AGLC rules and regulations.
• Business-level English language skills.
• ProServe certification is considered an asset. Additional certifications such as First Aid, wine education, mixology training, or forklift certification are also considered assets.
• Ability to stand and walk for extended periods and safely lift and move beverage products and equipment.
• Ability to work a flexible schedule, including evenings, weekends, and hours required to support event operations.