Continuous Quality Improvement Analyst

We are honoured to be selected as one of B.C.'s Top Employers once again!If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.Term/Status: Permanent/Full-time 70 hours bi-weeklyClassification/Salary: AO 24 - starting $76,071.18Team: Head Office - Service Quality ImprovementLocation: Flexible within British Columbia or fully remote (Hybrid schedule to be discussed after passing a 6-month probation)At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact at any stage of the hiring process.Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.About the Role:Reporting to the Manager, Continuous Quality Improvement and working closely with the Continuous Quality Improvement Lead, this role provides the analytical and evidence-based foundation for continuous quality improvement (CQI) activities. The position is responsible for collecting, managing, analyzing, and presenting data that supports decision-making, performance measurement, and accountability across service delivery. The Analyst ensures data integrity, supports evaluation and research activities, and translates complex information into accessible insights that inform quality improvement initiatives within CLBC's human services environment.Key responsibilities:Works with the Manager and CQI Lead to develop and maintain KPIs, performance measures, baselines, targets, data definitions, and data collection plans Analyzes multiple sources of qualitative and quantitative data to support root cause analysis, process mapping, service pathway review, and identification of systemic risks, gaps, and improvement opportunities.Collects, validates, and manages qualitative and quantitative data related to service quality, performance indicators, and outcomes.Designs, builds, and maintains dashboards and visual reporting tools (e.g., run charts, control charts, and summary indicators) for use by leadership and operational teams.Creates plain-language reporting products tailored to diverse audiences, including senior leadership, operational teams, front-line staff, and external partnersSupports internal and external audit, review, and accreditation processes by compiling data, verifying accuracy, and responding to information requests.Ensures data quality, integrity, and version control, contributing to a single, trusted source of performance information.Maintains a central repository of CQI datasets, indicator definitions, measurement plans, reporting products, methodology documentation, and version-controlled analytical files.Collaborates with the CQI Lead to support evaluation frameworks, logic models, and measurement plans for CQI initiatives.Partners with the CQI Lead at the start of CQI initiatives to develop evaluation frameworks, logic models, indicators, baselines, measurement plans, and feasible approaches to data collection and reporting.Responds to analytical requests from the Manager, CQI and other internal interest-holders, prioritizing work based on organizational needs.What you will bring:Bachelor's degree in social sciences, statistics, health informatics, data analytics, business administration, or a related field; or an equivalent combination of education and experience.Minimum of 1-years' direct experience in research and data analysis, preferably within a human services environment.Formal training or certification in data analytics, business intelligence, or CQI (e.g., Lean Six Sigma Yellow Belt, IHI Open School certificates).Experience working within a public‑sector, community living, or comparable organization is an asset.We are also looking for:Knowledge of continuous quality improvement and performance measurement frameworks relevant to public or human services. Understanding of statistical concepts such as variation, trends, significance, and data quality considerations.Demonstrated proficiency with data analysis and visualization tools (e.g., advanced Excel functions, SPSS, R, Power BI, or similar platforms).Ability to present data visually and verbally in ways that are accessible and meaningful to non-technical audiences.Strong quantitative and analytical skills, including the ability to clean, analyze, and interpret complex datasets.High level of attention to detail and accuracy, particularly in data validation and reporting.Benefits: A rewarding career at CLBC comes with great benefits, including:Employer-paid extended health and dental planA BC Public Service Pension plan with employer contributionsGenerous vacation plus additional personal daysPaid maternity/parental/adoption leaveLife insurance, paid sick days, and, if needed, long-term disabilityWellness supports, including an Employee and Family Assistance ProgramProfessional development funds and resources to encourage continuous learning and skill developmentAccess to government discounts on travel, cell phones, and more!Additional InfoOccasional travel as required (e.g. to communities within the area of a Community Living Centre)Possession of a Class 5 driver's license and a clean driver's abstract is requiredSuccessful applicants are subject to a Criminal Record CheckAn eligibility list for internal candidates may be establishedClosing date: August 21, 2026If your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.This opportunity is open to applicants who are legally entitled to work in Canada.