Director, Program & Infrastructure Modernization

Director, Program & Infrastructure Modernization

• Industry Nonprofit Charitable Organizations
• City Hamilton
• Country Canada

Job Description

Satori Consulting Inc. is proud to partner with Banyan Community Services in the search for a skilled and values-driven leader with deep experience in Project and Change Management.

The Opportunity

As the Director, Program & Infrastructure Modernization, you will lead a transformative 18-month initiative to modernize Banyan Community Service’s physical infrastructure and program model redesign in support of our 24/7/365 youth justice operations. This role is critical to ensuring our facilities are safe, efficient, and aligned with the evolving needs of our youth, staff, and community partners.

You will be responsible for leading the full modernization of one youth justice site, with the potential to expand similar initiatives to an additional location. This work will focus on redesigning programs, spaces, and systems, and integrating modern technologies and practices to enhance service delivery. Where capital improvements are required, you will ensure they meet all regulatory and safety standards. You will also lead internal change management efforts, working collaboratively with staff to ensure they are supported, engaged, and confident throughout the transition to new systems and environments.

Working closely with the CEO and Senior Management Team, you will provide strategic direction, manage complex stakeholder relationships, including unions, funders, and government partners, and ensure that all modernization efforts are delivered on time, on budget, and with measurable impact.

Banyan is a not-for-profit organization that has provided quality services to the youth justice, children, and senior community support sectors since 1978. Banyan is committed to improving the mental, physical, and social well-being of at-risk populations in our service areas of Hamilton, Niagara, Brant, Haldimand, Norfolk, and Wellington.

Our mission is providing client‑centered, quality care to individuals and families with complex needs. Supporting people to build independence, resilience, life skills, and community connection through a multidisciplinary approach.

As a transformational partner in building safe, inclusive, and barrier‑free communities, our core values of respect & dignity, integrity & ethical conduct, equity & inclusion, advocacy & social justice, accountability & transparency, guide everything we do.

From youth justice and alternative dispute programs to senior supports like Grocer‑Ease and our Young Parent Program, Banyan is responsive, innovative, and deeply committed tomaking real change

Compensation

Compensation will be commensurate with background and experience and will include a base salary and a comprehensive benefit package.

Accessibility and Inclusion

Banyan Community Services is an Equal Opportunity Employer and ensures that its human resources policies and procedures provide fair, equal, and consistent treatment regarding employment decisions, including recruitment, selection, placement, training, compensation, promotion, and professional development. The organization is strongly committed to fostering diversity within its community and offers accessible employment practices in compliance with the AODA. Applicants requiring accommodations during any stage of the recruitment process are encouraged to inform us so we can make appropriate arrangements.

Satori Consulting thanks all applicants; however, only those selected for an interview will be contacted.

Requirements

Key Qualifications & Expectations

• Demonstrated success leading complex modernization or redesign initiatives in high-pressure environments.
• Strong project management skills, with a PMP designation (or lived experience)
• Proven ability to deliver initiatives on time and on budget while maintaining alignment with organizational priorities.
• Skilled at collecting, analyzing, and interpreting data to guide strategic decisions.
• Able to translate data insights into practical improvements in programs, operations, and service delivery.
• Experience using both quantitative and qualitative data to evaluate impact and drive continuous improvement.

Stakeholder Management

• Experience working directly with diverse stakeholders, including unions, funders, government, and community partners.
• Skilled at navigating environments with multiple and often competing priorities, building alignment across groups.
• Strong knowledge of 24/7/365 operational environments (such as youth justice, health care, or similar).
• Familiarity with evidence-based and evidence-informed program models that drive service excellence.

Independent and Resourceful

• Comfortable working with limited administrative support and navigating barriers to achieve outcomes.
• Self-sufficient and able to drive results through influence, collaboration, and relationship-building rather than direct authority.
• Capable of managing and maintaining paper-based reporting processes while helping to shape future improvements.

Core Competencies

• Strategic Thinking : Can see the big picture, align initiatives with organizational goals, and anticipate challenges.
• Collaboration & Influence : Builds strong relationships across diverse groups and drives results without direct authority.
• Communication : Clear, persuasive, and adaptable communicator with the ability to convey complex ideas to varied audiences.
• Adaptability : Thrives in dynamic, high-pressure environments; able to shift priorities quickly while maintaining focus on outcomes.
• Problem-Solving & Innovation : Uses data, evidence, and creativity to identify solutions to complex challenges.
• Resilience : Maintains composure, persistence, and professionalism in a 24/7/365 operational setting.

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