General Manager- Medical Retail & Operations

Job Description

THIS POSITION INCLUDES A BASE-WAGE PLUS PERFORMANCE BONUS.

Because the position is a high-level position of leadership, we expect applicants to have properly reviewed this job description and have included all required information within their resume and attached cover letter. Anyone not detail-oriented enough to have put forth the effort to properly review a job description of this level of leadership will not be considered for the position. You Must:

• Attach a cover letter
  
• Clearly outline both your medical experience as well as your leadership experience and what makes you different and the best candidate to consider to lead our organization.
  
• Your annual salary expectations for both a base wage and bonus structure.
  

About Us

We are a trusted, growing regional provider of essential medical equipment and supplies with multiple locations in Southern Ontario. Operating across physical retail storefronts and an e-commerce platform, our mission is to empower individuals to improve their daily health, quality of life, and personal well-being.

We are seeking a dynamic, experienced and forward-thinking General Manager to oversee day-to-day retail operations, streamline organizational workflows, and lead our team with integrity, motivation, and empathy.

Key Responsibilities

1. Operational Efficiency & Business Management

• Oversee multi-location storefront operations and online fulfillment processes to ensure high accuracy, efficiency, and client satisfaction.
  
• Refine internal workflows, digital records, and inventory tracking systems to eliminate administrative bottlenecks.
  
• Track key operational metrics, identify areas for improvement, and implement practical solutions.
  

2. People Leadership, Culture & Human Rights

• Act as a present, inspiring, and accessible leader across all locations, maintaining high team morale and accountability.
  
• Foster a safe, inclusive, and equitable workplace culture aligned with the Ontario Human Rights Code and modern workplace accessibility standards.
  
• Conduct regular coaching, performance reviews, and team check-ins rooted in clear communication and mutual respect.
  

3. Client Experience & Healthcare Service Excellence

• Maintain a welcoming, dignified customer experience for individuals seeking life-enhancing medical equipment.
  
• Resolve escalated client or supplier inquiries with composure, discretion, and professionalism.

Requirements

What We Are Looking For:

• Experience: 3+ years of progressive leadership experience in retail management, medical equipment/supplies, or healthcare retail operations.
  
• Operational Mindset: Demonstrated ability to organize systems, manage inventory workflows, and build efficient daily procedures.
  
• Flexible Mindset: As a company we are successful, but there are many things we need to change. We need a leader who is has complex critical thinking skills and is able to recognize the ways we can improve operations and have enough confidence to not only communicate this to the leadership team but also be assertive enough to defend their decisions and encourage the necessary change to make our organization more efficient, transparent and profitable, because greater profits means a greater profit for you.
  
• Leadership Style: An empathetic, highly motivating communicator who builds trust, respects diversity, and advocates for employee well-being.
  
• Human Rights & Compliance Knowledge: A solid understanding of Ontario employment standards, accessibility regulations (AODA), and human rights principles in the workplace.
  
• Tech-Savvy: Comfortable working with digital business platforms, CRM tools, inventory databases, and point-of-sale systems.
  

To Be Considered For The Position

the successful candidate will need to:

• Oversee operations between multiple locations.
  
• Have a clean criminal record.
  
• Must have a vehicle and be willing to travel to different regional locations on a daily basis (You will still be home nightly)
  
• Must be willing to take constructive criticism.
  
• Must be willing to work within a business which is constantly evolving, growing and changing.
  
• Must understand that some days can be difficult and that this role will require the need to make difficult decisions, deal with complex issues requiring the ability to troubleshoot these challenges to attempt to find solutions and to occasionally be the one required to put out dumpster fires!
  

Join us to lead a vibrant team dedicated to delivering outstanding healthcare products and services while driving impactful growth!

Benefits

• Casual dress
  
• Disability insurance
  
• Extended health care
  
• Life insurance
  
• On-site parking
  
• Paid time off
  
• RRSP match
  
• Vision care
  

Requirements
What We Are Looking For: Experience: 3+ years of progressive leadership experience in retail management, medical equipment/supplies, or healthcare retail operations. Operational Mindset: Demonstrated ability to organize systems, manage inventory workflows, and build efficient daily procedures. Flexible Mindset: As a company we are successful, but there are many things we need to change. We need a leader who is has complex critical thinking skills and is able to recognize the ways we can improve operations and have enough confidence to not only communicate this to the leadership team but also be assertive enough to defend their decisions and encourage the necessary change to make our organization more efficient, transparent and profitable, because greater profits means a greater profit for you. Leadership Style: An empathetic, highly motivating communicator who builds trust, respects diversity, and advocates for employee well-being. Human Rights & Compliance Knowledge: A solid understanding of Ontario employment standards, accessibility regulations (AODA), and human rights principles in the workplace. Tech-Savvy: Comfortable working with digital business platforms, CRM tools, inventory databases, and point-of-sale systems. To Be Considered For The Position the successful candidate will need to: Oversee operations between multiple locations. Have a clean criminal record. Must have a vehicle and be willing to travel to different regional locations on a daily basis (You will still be home nightly) Must be willing to take constructive criticism. Must be willing to work within a business which is constantly evolving, growing and changing. Must understand that some days can be difficult and that this role will require the need to make difficult decisions, deal with complex issues requiring the ability to troubleshoot these challenges to attempt to find solutions and to occasionally be the one required to put out dumpster fires! Join us to lead a vibrant team dedicated to delivering outstanding healthcare products and services while driving impactful growth!