The Director, Customer Contact Centre leads a high-performing inclusive Contact Centre that delivers timely assistance, accurate information, and first-contact resolution for employers and workers, while enabling self-navigation for low-needs customers, supported journeys for moderate needs, and partnered service for high needs cases. This position ensures operational excellence, regulatory compliance and seamless integration with claims, employer services, care provider relations and prevention and safety teams.
This position reports to the VP, Customer Support and Workplace Safety.
Director, Customer Contact Centre • Regina, Division No. 6, Canada
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