Senior Engineering Manager, Pro Feedback and Targeting

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together.

About The Pro Feedback And Targeting Team

At Thumbtack, the Pro Feedback and Targeting team is focused on 0->1 work that reinvents the way pro is matched with jobs. This involves moving away from a rigid and static set of questions to understand pro preferences, which often limits innovation and product changes. Our goal is to revamp this to a new, more flexible experience by building systems that leverage AI/LLMs to gain a deeper understanding of the types of jobs pros want and can do. This new system will learn and improve as pros use it, rather than remaining static, ultimately helping pros secure more and better jobs.

We've built conviction through research, experiments, and market-based tests that doing this successfully would be a big unlock for Thumbtack. We are starting to pilot this with a small group of pros. Joining this team now means you are joining an area that already has high conviction and momentum behind, but still has plenty of opportunity to be involved in driving the strategy and making large product changes. Successfully achieving this will not only strengthen Thumbtack's partnership with our pros but also unlock greater impact on the marketplace side and enhance the overall customer experience.

The challenge

The primary challenge for an Engineering Manager (EM) within the New Hiring Experience org that the Pro Feedback and Targeting team is part of is to help homeowners across the U.S. search for and hire the most relevant home service professionals—and ultimately get their jobs done. We address this by tackling complex problems at the intersection of engineering, data science, and applied science.

We help homeowners start more projects on Thumbtack by enabling them to express their needs in everyday, conversational language through our search bar. This involves solving underlying challenges around query comprehension and problem scoping. As customers define their project, we help them share their preferences and availability to better match them with the most relevant professionals. We then support them in comparing and selecting the right pros for their job.

About The Role

We are seeking an Engineering Manager for one of the cross-functional product teams (pods) within the larger New Hiring Experience org. You will partner with the Product Manager to help define technical & product strategy that include your team’s goals, and will be responsible for driving execution. You will also be responsible for coaching and managing engineers (backend, front end, iOS, Android) on a full-stack product team.

Given that the Pro Feedback and Targeting team is part of the New Hiring Experience org that is doing the 0->1 work to revamp Thumbtack’s core hiring journey, this is a high impact, high visibility role within the company. To be successful in this role, you will need to effectively collaborate with cross functional counterparts (product, design, applied science, data science etc.) across the company.

What You'll Do

• Define and evolve the technical vision and strategy for your team in partnership with Product, Design, and Applied Science.
• Collaborate effectively with teams across the company (e.g., Trust & Safety, Monetization) to drive cross-functional initiatives and resolve dependencies.
• Drive execution against team goals and OKRs while guiding the team through complex technical tradeoffs and delivering high-quality outcomes.
• Hire, coach, and manage full-stack engineers at all levels, including Staff+ engineers, while developing future technical leaders through regular feedback, performance management, and career development.
• Build and evolve a high-performing culture of excellence, accountability, and continuous learning on the team.
• Be accountable for maintaining, scaling, and operating the infrastructure owned by your team.
• Work closely with other engineering leaders to evolve Thumbtack's engineering culture, strengthen organizational effectiveness, and improve engineering practices in a high-paced growth environment.

In order to be successful, you must bring

• 2+ years of experience in an engineering management role.
• 5+ years of experience building software at scale.
• Experience partnering with Product, Design, Applied Science, and Data Science to define product and technical strategy.
• Strong technical judgment with experience guiding teams through complex architectural and product tradeoffs.
• Experience leading senior engineers, building high-performing teams, and coaching engineers through growth, performance, and career development.
• Strong cross-functional communication and collaboration skills with experience influencing across organizations.
• Experience using experimentation, A/B testing, market-based testing, qualitative research, and metrics to inform product and engineering decisions.

Expected salary ranges

• For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $231,200.00 - $299,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we'll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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