Team Lead - Crisis Services

This posting is for Internal employees to Crisis Services

Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose

Joiningthe Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.

What we offer

As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.

We are seeking a Team Lead for the Crisis Services Team.

The primary responsibility of the Crisis Lead is to provide leadership support to the workers of the Crisis Services Team, and to support the Program Manager in providing clinical supervision and operational support during their shift.

Status: Full-time permanent, 37.5 hours per week, including some evening/weekend coverage as per operational needs. Note, this posting is for an active vacancy.

Base Salary: Crisis Support Worker salary plus $5000 annually

Location: 60 West Drive, Brampton. Due to the nature of the program, this role is on-site and community based.

What you will do

• Provide operational support across all portfolios assigned to the reporting Manager
• Assisting with the day to day clinical operations on the team during their shift
• Provide direct clinical support, supervision, guidance and oversight for 988 crisis staff
• Support Crisis mobile teams as needed by conducting community visits and providing client support in person
• Periodically shadow various program roles to gain a comprehensive understanding of operational processes, identify service gaps, and provide effective support to staff
• Support staff in prioritizing client issues and tasks, as needed
• Conduct regular clinical supervisions with front line staff
• Support the Manager in team meetings including planning, chairing and following up with actions as appropriate
• Support the Manager in case conferences, including planning, chairing and following up with actions as necessary
• Ensure adequate staffing coverage during shifts
• Escalate staff and clinical issues to the Manager, as appropriate
• Aid with leadership of program development
• Participate with identifying and organizing training for the program
• Ensure service data is being collected and recorded regularly; daily reports done in a timely manner
• Co-ordinate closely with “Go-To” staff on each shift
• Provide oversight on night shifts periodically and as requested
• Provide back up to the manager, as needed

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What you need to join our team

• University Degree in Social work, BSc. Nursing, degree in occupational therapy
• Must be a Regulated Health Professional and adhere to standards of practice as per designated college
• Minimum 5 years of experience working in acute mental health sector, preferably in the community
• Minimum one year of supervision or leadership experience in a clinical or community setting
• Knowledge and principles of crisis theory and intervention
• Experience with crisis intervention techniques and theory based practice in working with the seriously mentally ill
• Demonstrated knowledge on risk assessments, suicide prevention.
• Demonstrated ability to be flexible and cope with ambiguity in the system.
• Knowledge of family and social systems.
• Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence
• Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework
• Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
• Fluency in a second language, including ASL (American Sign Language) is considered an asset
• Work a minimum 2 (two) night shifts per month to support program operations
• Valid Canadian driver’s license and access to an insured automobile in good repair
• A satisfactory Vulnerable Sector Screening (Police Check) report

Deadline to apply: Monday July 27th at 4:00PM

At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Inuit, Métis, and Urban Indigenous (FNIMUI) populations, ethno-racial communities, people with disabilities, *2SLGBTQIA+ communities, women and gender diverse people, low‑income communities, those with a personal lived or living experience navigating mental health, substance use and/or addiction challenges and personal recovery and all equity‑deserving groups.

*2SLGBTQIA+ (Two-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at HRrecords@cmhapeel.ca

Use of Artificial Intelligence (AI) in Recruitment

To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidate’s experience, skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.

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