Manager, Advisory Indigenous Services - C$88,000 - C$131,500 A Year
KpmgOak Bay, CanadaFull-time
Manager of Advisory Indigenous Services at KPMG, assisting clients with projects and building relationships with Indigenous communities. Show more
Manager Technical SupportEquest • Victoria, British Columbia, Canada
Manager Technical Support
Equest • Victoria, British Columbia, Canada
10 days ago
Job type
- Full-time
Job description
Location: Remote (U.S. or Canada)
Department: Support
Employment Type: Full-Time
Reports To: Director, Technical Support
Travel: Minimal (<10>
Position Summary
The Manager, Technical Support - Revenue Cycle leads teams supporting healthcare revenue cycle applications across registration, scheduling, financial management, and medical records applications. This role combines people leadership, technical expertise, operational excellence, and data-driven decision-making to deliver exceptional customer outcomes.
The ideal candidate is an analytical and customer-focused leader with experience building high-performing teams and driving operational improvements. They will champion innovation, including the responsible adoption of AI technologies to improve efficiency, service quality, and customer experience.
Key Responsibilities
Leadership & Team Development
• Lead and develop medium-sized, geographically distributed support teams.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Serve as an escalation point for critical customer issues.
• Lead workforce planning, staffing, capacity management, and resource allocation across support operations.
• Manage performance, employee development, and succession planning.
Support Operations
• Oversee support for Financial Management, Patient Registration, Scheduling, and Medical Records applications.
• Drive operational performance, including SLA attainment, customer satisfaction, and support efficiency metrics.
• Establish operational priorities and ensure alignment with departmental goals.
• Contribute to departmental strategy and annual planning.
• Partner with Product, Engineering, Customer Success, and Professional Services to resolve complex issues, improve product quality, and advocate for customer needs.
Analytics & Continuous Improvement
• Analyze support data to identify trends, root causes, and process improvements.
• Develop dashboards and reports to measure operational performance and customer outcomes.
• Lead initiatives that improve productivity, issue resolution, and service delivery.
• Use operational insights to influence product and support strategies.
AI & Innovation
• Drive adoption of AI and automation technologies to improve productivity, knowledge management, and customer experience.
• Establish best practices and training for responsible use of AI tools.
• Evaluate emerging technologies and identify opportunities to enhance support operations.
Required Qualifications
• Bachelor's degree in Information Technology, Business, Healthcare Administration, or a related field, or equivalent experience.
• Background supporting healthcare revenue cycle, financial, registration, scheduling, or medical records solutions.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and relationship-building abilities.
• Experience managing customer escalations and driving successful outcomes.
• Proven success leading and developing technical support teams, driving organizational change, and using analytics to improve operational performance.
• 7+ years of experience in technical support, healthcare IT, or customer operations, including 3+ years in a people leadership role.
• Experience with CRM, case management, reporting, or knowledge management platforms.
Preferred Qualifications
• Experience with healthcare software, revenue cycle management, or health information systems.
• Familiarity with SQL, reporting tools, or basic technical troubleshooting.
• Knowledge of ITIL or service management frameworks.
• Experience with process automation, AI-enabled support tools, or knowledge management platforms.
• Familiarity with generative AI, copilots, chatbots, and related technologies.
Success Measures
A successful Manager of Support in this role is:
Working Arrangements
The potential salary range for this role is $85,000 to $95,000 CAD / / $100,000-$110,000 USD per year will be based on experience, skills, market conditions, and internal equity.
Department: Support
Employment Type: Full-Time
Reports To: Director, Technical Support
Travel: Minimal (<10>
Position Summary
The Manager, Technical Support - Revenue Cycle leads teams supporting healthcare revenue cycle applications across registration, scheduling, financial management, and medical records applications. This role combines people leadership, technical expertise, operational excellence, and data-driven decision-making to deliver exceptional customer outcomes.
The ideal candidate is an analytical and customer-focused leader with experience building high-performing teams and driving operational improvements. They will champion innovation, including the responsible adoption of AI technologies to improve efficiency, service quality, and customer experience.
Key Responsibilities
Leadership & Team Development
• Lead and develop medium-sized, geographically distributed support teams.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Serve as an escalation point for critical customer issues.
• Lead workforce planning, staffing, capacity management, and resource allocation across support operations.
• Manage performance, employee development, and succession planning.
Support Operations
• Oversee support for Financial Management, Patient Registration, Scheduling, and Medical Records applications.
• Drive operational performance, including SLA attainment, customer satisfaction, and support efficiency metrics.
• Establish operational priorities and ensure alignment with departmental goals.
• Contribute to departmental strategy and annual planning.
• Partner with Product, Engineering, Customer Success, and Professional Services to resolve complex issues, improve product quality, and advocate for customer needs.
Analytics & Continuous Improvement
• Analyze support data to identify trends, root causes, and process improvements.
• Develop dashboards and reports to measure operational performance and customer outcomes.
• Lead initiatives that improve productivity, issue resolution, and service delivery.
• Use operational insights to influence product and support strategies.
AI & Innovation
• Drive adoption of AI and automation technologies to improve productivity, knowledge management, and customer experience.
• Establish best practices and training for responsible use of AI tools.
• Evaluate emerging technologies and identify opportunities to enhance support operations.
Required Qualifications
• Bachelor's degree in Information Technology, Business, Healthcare Administration, or a related field, or equivalent experience.
• Background supporting healthcare revenue cycle, financial, registration, scheduling, or medical records solutions.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and relationship-building abilities.
• Experience managing customer escalations and driving successful outcomes.
• Proven success leading and developing technical support teams, driving organizational change, and using analytics to improve operational performance.
• 7+ years of experience in technical support, healthcare IT, or customer operations, including 3+ years in a people leadership role.
• Experience with CRM, case management, reporting, or knowledge management platforms.
Preferred Qualifications
• Experience with healthcare software, revenue cycle management, or health information systems.
• Familiarity with SQL, reporting tools, or basic technical troubleshooting.
• Knowledge of ITIL or service management frameworks.
• Experience with process automation, AI-enabled support tools, or knowledge management platforms.
• Familiarity with generative AI, copilots, chatbots, and related technologies.
Success Measures
A successful Manager of Support in this role is:
- Operationally disciplined - keeps teams aligned, efficient, and predictable.
- Customer centric - understands the urgency and impact of issues in clinical and financial workflows.
- Technically fluent - able to interpret system behavior, data flows, and integration points.
- Calm under pressure - excels during outages, billing deadlines, and high severity incidents.
- Strategic - improves processes, reduces friction, and strengthens the support ecosystem.
Working Arrangements
- Remote position based in the United States or Canada.
- Standard work week, with additional hours as business needs require.
- Participation in on-call and after-hours support during peak periods, including month-, quarter-, and year-end processing. PTO may be limited during these periods to support business operations.
The potential salary range for this role is $85,000 to $95,000 CAD / / $100,000-$110,000 USD per year will be based on experience, skills, market conditions, and internal equity.
Create a job alert for this search
Manager Technical Support • Victoria, British Columbia, Canada
Similar jobs
Information Technology Private Tutoring Jobs Brentwood Bay
SuperprofBrentwood Bay, CanadaCA$20.00 hourly
Full-time +1
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
Remote Management Consultant
Micro1North Saanich, British Columbia, CACA$50.00 hourly
Remote
Full-time
Management Consultant / Business Strategy Specialist.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such ... Show more
Technical Support Analyst
VertiGIS Ltd.Victoria, Capital Regional District, CAFull-time
At VertiGIS, we build powerful GIS software.Our portfolio of products, solutions, and services enhance the capabilities of leading mapping software, most notably Esri’s ArcGIS.For decades, professi... Show more
Product Manager for Workflow Solutions
AOT TechnologiesVictoria, Capital Regional District, CAFull-time
Join AOT Technologies as a Product Manager focused on developing innovative workflow solutions for diverse sectors.Lead product strategy, lifecycle management, and cross-functional collaborations i... Show more
Advanced Technical Lead - Consulting Role
EYVictoria, Capital Regional District, CanadaFull-time
Join EY as a Technical Lead, where engineering meets consulting.Your strong AWS and Kafka skills will be key to delivering scalable enterprise applications.This Senior Consultant position provides ... Show more
Nanny Wanted - Wanted Summer Support Worker For 16 Year Old Special Needs Son
CanadianNanny.caBrentwood Bay, British Columbia, CanadaFull-time
I am looking for a support worker for my 16 year old son who has special needs.He’s non verbal, has epilepsy but is managed with meds.He is very social and loves to be around people.Position entail... Show more
Technical Systems Administrator with IT Support
BuyerlinkVictoria, Capital Regional District, CAFull-time
Step into the role of a Technical Systems Administrator focused on IT support, systems administration, and comprehensive security management.This in-person position ensures the smooth operation of ... Show more
Affirm Senior Technical Program Manager
AffirmVictoria, Capital Regional District, CAFull-time
Become a Senior Technical Program Manager at Affirm, focused on steering groundbreaking technical programs in finance.Work in a flexible environment while enhancing product development processes.Af... Show more
Technical Support Analyst
Acturis LtdVictoria, Capital Regional District, CAFull-time
Acturis is a leading Software-as-a-Service provider for general insurance.Founded in 2000, we have grown exponentially over the past 20 years.To date, more than 95,000 individuals, in over 40 count... Show more
Technical Architect - $85,000 - $160,000 A Year
CgiOak Bay, CanadaFull-time
Seeking an experienced Technical Architect to lead Azure-based cloud and infrastructure architecture, technology strategy, and advisory services for complex client challenges. Show more
Online Survey Participant: Work Remote and Earn Up To $25 Per Survey
Earn HausNorth Saanich, BC, CARemote
Full-time +1
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Senior Technical Program Manager - Devops & Modernization - $90,000 - $175,000 A Year
IT consulting firmColwood, CanadaFull-time
Senior Technical Program Manager to lead application maintenance and project delivery using DevOps and Agile practices in a global IT consulting firm.Emphasizes operational excellence and collabora... Show more
Customer Success Manager - C$110,000 - C$140,000 A Year
EsusuColwood, CanadaFull-time
Esusu seeks a Customer Success Manager to ensure client satisfaction.Responsibilities include driving adoption, developing success plans, building client relationships, identifying growth opportuni... Show more
Remote Referral Partnerships Lead
Micro1North Saanich, British Columbia, CACA$30.00 hourly
Remote
Full-time
AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more
Technical Support Specialist- Electronics
Synapse ITSVictoria, Capital Regional District, CAFull-time
The Technical Support Specialist is to provide world class hardware technical support to customers of Synapse ITS products, by answering initial questions/requests and providing step-by-step guidan... Show more
Information Technology Private Tutoring Jobs Central Saanich
SuperprofCentral Saanich, CanadaCA$20.00 hourly
Full-time +1
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
Field Technical Support Representative
Hewlett Packard EnterpriseVictoria, Capital Regional District, CAFull-time
Field Technical Support RepresentativeApplylocations: All Cities, British Columbia, Canadatime type: Full timeposted on: Posted Todayjob requisition id: 3165698Field Technical Support Repre... Show more
Customer Service - Work from Home - 50k-60k / Year
Spade RecruitingSidney, British ColumbiaRemote
Full-time
Quick Apply
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
Acturis Technical Support Analyst Position
Acturis LtdVictoria, Capital Regional District, CAFull-time
Support Acturis Canada as a Technical Support Analyst, focusing on providing exemplary customer service while embracing technology in a hybrid work environment based in Victoria.In this analytical ... Show more