Coordinator Aunty (Business Manager)

The Coordinator Aunty is the operational and financial backbone of the Aunty Collective, holding day-to-day authority over business operations, staffing, and financial administration. This role evolved from AC’s existing Coordinator Aunty function and now formally encompasses the responsibilities of a Business Manager. The Coordinator Aunty works in close partnership with the Owner, on operational and financial matters while the Owner retains authority over programmatic and creative direction. The Coordinator Aunty will be involved in various cultural knowledge sharing opportunities, activities, and ceremonies as well as actively engaged in the community.

As AC grows, the Coordinator Aunty is expected to take on oversight of additional management or supervisory hires, and to build the operational infrastructure needed to support that growth sustainably.

Characteristics

• Grounded understanding of and commitment to Indigenous Ways of Knowing
• Ability to balance operational rigour with AC’s relational, community-centred culture
• Financially literate, organized, and detail-oriented
• Confident managing and supporting a team, including courageous conversations
• Flexibility and adaptability across a wide range of operational demands
• Clear, timely, and direct communication
• Intellectual humility to acknowledge mistakes and take full accountability for them.

Key Responsibilities

• Bookkeeping and receipt management, including monthly compiling, photographing, and filing of receipts and e-receipts, in conjunction with staff
• Banking, including deposits, working with bookkeeper on payroll, and remittance of payroll source deductions and PST/GST
• Payouts to consigners
• Liaising with AC’s bookkeeper and accountant, including year-end preparation
• Maintaining grant folders and financial records by funding source Occasional financial management duties including paying bills, ordering inventory, and invoicing.

Staff & Team Management

• Provides general day-to-day supervision and oversees the daily activities and operations
• Scheduling all General Staff across Shop, Studio, and Gallery
• Checking daily checklists from staff and assigning additional tasks as needed
• Onboarding new staff, including coordinating ROE documentation with the accountant, and setting up access to internal systems, keys, and codes
• Running monthly staff meetings, monthly one-on-one check-ins, and seasonal goal-setting sessions
• Managing staff training, quality control, and performance
• Supporting staff morale and wellness, including team building and recognizing milestones
• Attending community events
• Overseeing day-to-day shop operations and ensuring staff feel supported in their roles
• Hiring and managing General Staff, and, as the organization grows, overseeing additional management or supervisory hires
• Promotes a healthy and holistic workplace culture that aligns with the Aunty Collective’s agency’s Core Values.

Operations & Inventory

• Ordering shop products and monitoring inventory levels
• Final decision-making on new consignors and consignment pricing
• Vendor and wholesale relations
• Routinely checking and correcting Shopify inputs and inventory counts; leading end-of-year inventory count
• Managing the floor and shop operations during Gallery shows
• Errands and purchasing for shop, community events, and shows
• Maintaining and developing new relationships with Indigenous consigners and wholesale
• Problem solving and maintaining all operational systems including shipping, Shopify, Square and email.

Administrative & Organizational Support

• Aunty Collective and Shop email correspondence
• Working with cyber security team and maintaining proper protocols for cyber safety
• Grant writing and administration
• Maintaining and organizing storage spaces
• Co-organizing and running staff meetings with the Owner
• Assisting the Owner with emergent operational needs
• Serving as the primary point of contact for staff when the Owner is unavailable

Qualifications

• Demonstrated experience in bookkeeping, financial administration, or small business operations
• Experience supervising or coordinating a team
• A firm understanding of and lived relationship to Indigenous Ways of Knowing is required
• Comfort working with point-of-sale and inventory systems (Shopify, Square) and standard office/scheduling tools
• Provides leadership and direction while creating a well-motivated team capable of providing and developing high standards of performance.
• Well-developed written and verbal communication skills.
• Skilled at mediation with the ability to de-escalate challenging situations using both traditional and mainstream approaches.
• Experience working within an Indigenous community
• Ability to adapt to changing priorities.

Other

Other duties as required, including occasional support for special events, Gallery shows, space rentals, or workshops. Role scope is expected to evolve as the Aunty Collective grows and as additional management capacity is added.

Working Conditions

Work is performed at our Indigenous Creative Practice hub in ləkʷəŋən territories, Victoria BC. Some travel to attend events, workshops, go to storage and run errands is required. Occasional evening and weekend work is required. Work is performed in an environment that is fast paced, with periods of high stress and changing priorities.

Critical Success Factors

In support of our Vision and Mission, we work from a courageous space that is supportive, team-oriented, caring, genuine/authentic, respectful, and fun (with laughter). Most importantly, we work from the heart to support Indigenous peoples' natural agency to take up space, learn and share knowledge, create, and nurture future generations to come. Aunty Collective is a creative practice and learning space that welcomes all those who wish to learn, while holding Indigenous artists and peoples at the centre. We prioritize creating space for Indigenous 2SLGBTQIA+, women, and youth, and work to develop accessible opportunities for Indigenous artists of all mediums. Aunty Collective strives to be a culturally safe employer, with a keen focus on Indigenous recruitment and retention.

Preference will be given to qualified applicants who self-identify as First Nations, Métis, or Inuit as per Section 41 of the BC Human Rights Code.

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