Job Description
Job Title: Customer Care Representative
Location: Edmonton AB (On-Site)
Victaulic founded in 1919 revolutionized pipe assembly with the invention of the Victory Joint. Today its a global leader in grooved mechanical pipe joining and flow control solutions. With over 4000 patents and operations in 140 countries Victaulic serves various industries including commercial construction fire protection industrial construction maritime mining oil gas chemical power generation and water/wastewater. The company offers a wide range of products solutions and services including couplings valves fittings and engineering design support. Notable projects include the Hoover Dam World Trade Center Complex Eiffel Tower Shanghai Tower CN Tower and Vancouver Convention Centre. With 5500 employees and 700 sales reps. Victaulic continues to innovate and exceed customer expectations worldwide. For more information visit .
Job summary
As a Customer Care Representative you will communicate with customers via phone and e-mail. You will enter customer orders and assist customers with stock checks pricing requests and general inquiries. You will be using an AS400 based system as well as web-based applications. You will provide assistance to our outside sales team and will work with our supply chain and distribution partners. Your position requires an ability to work in a fast-paced demanding environment with attention to detail and strong organizational skills.
Core responsibilities:
Qualifications:
Why Join Us
Join a global industry leader and play a key role in delivering an exceptional customer experience. As a Customer Care Representative at Victaulic youll be at the heart of our operationssupporting customers collaborating with internal teams and helping keep projects moving.
Youll work in a fast-paced team-oriented environment where your attention to detail and ability to problem-solve truly make an impact. While the role requires independence and ownership of your work youll be supported by a collaborative team strong leadership and proven systems.
We offer a competitive total rewards package designed to support your success including a strong base salary comprehensive health and wellness benefits and opportunities for growth within a globally recognized organization.
Salary: $55k - $60k
Victaulic is proud to be an Equal Opportunity Employer welcoming applicants without discrimination based on age race colour national origin citizenship religion creed gender sexual orientation marital status disability veteran status or any other protected status. Join us in creating an inclusive workplace that values the unique contributions of individuals from all backgrounds.
Victaulic is committed to providing equitable opportunities to all applicants and welcome applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation please notify us at and we will work with you to meet your needs.
AIassisted tools may be used to support the review of applications as part of the hiring process.
Required Experience:
Unclear Seniority
Customer Care Representative Edmonton, AB (On-site) • Edmonton, Alberta, Canada
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