Position Summary
The Track & Trace Coordinator is responsible for monitoring and managing active transportation movements across AIMs transportation network. This role ensures that scheduled runs are executed on time drivers and carriers are meeting service expectations and any delays or service disruptions are communicated and resolved proactively.
The successful candidate will serve as a key communication link between Dispatch Planning Customer Service Representatives (CSR) Drivers and External Carriers to ensure accurate timely and efficient transportation operations.
Key Responsibilities
Run Monitoring & Tracking
Driver & Carrier Communication
Service Recovery & Exception Management
Customer Service Support
Data & System Management
Operational Coordination
Qualifications :
Required
Preferred
Additional Information :
Key Competencies
Success Measures
The Track & Trace Coordinator will be evaluated on:
Remote Work :
No
Employment Type :
Full-time
Track & Trace Coordinator • Hamilton, Ontario, Canada
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