Business Operations Analyst

Union/Affiliation: Administrative and Professional Staff (APSA)
Pay range: $79,884 to $95,287 annually SFU Department Descr: Campus Services
Position Grade: 9
# of openings: 1
Biweekly Hours: 72

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Campus Services, reporting to the Vice President Finance and Administration, is one of SFU's most dynamic portfolios, delivering services that shape the student, employee, and visitor experience across all campuses. Our diverse teams oversee student housing, food services, childcare, parking and sustainable mobility, bookstore and document solutions, meetings, events and conference services, and major strategic initiatives. We are committed to innovation, service excellence, sustainability, inclusion, and continuous improvement. Our collaborative and supportive culture values curiosity, creativity, and data-informed decision-making. Joining our team means contributing to projects that have a visible impact on campus life and the university's strategic priorities.

About the Role

The Business Systems Analyst plays a pivotal role in advancing Campus Services’ strategic priorities through data-informed decision-making, business process improvement, digital transformation, and organizational effectiveness. Reporting to the Executive Director, Campus Services, this position works collaboratively with leaders, staff, and university partners to identify opportunities for innovation, streamline processes, improve service delivery, and support evidence-based planning across a diverse and evolving portfolio. This is a unique opportunity to work at the intersection of strategy, operations, technology, and customer experience in one of SFU’s most dynamic service environments. The successful candidate will lead business analysis, requirements gathering, process redesign, reporting and analytics initiatives, and system implementation projects that contribute directly to institutional goals and operational excellence. Upcoming initiatives include service modernization projects, business intelligence and reporting enhancements, digital workflow optimization, enterprise system integrations, strategic planning support, and the continued evolution of SFU’s credential ecosystem and customer service technologies. This role offers the opportunity to make a meaningful, visible impact on the future of campus services and the university community.

We are seeking a collaborative, curious, and solutions-oriented professional who thrives in complex environments and enjoys turning ideas into practical improvements. The ideal candidate combines strong business analysis, process improvement, and data analytics skills with the ability to build relationships and influence diverse stakeholders. They are an effective communicator who can translate business needs into actionable solutions and navigate competing priorities with confidence. Success in this role requires critical thinking, adaptability, sound judgment, and a commitment to continuous improvement. Experience leading change, leveraging technology to improve services, and supporting strategic decision-making will be highly valued.

Qualifications

Bachelor's degree in Business, Information Systems, or other relevant discipline and three years of related experience in an academic setting, or an equivalent combination of education, training and experience.

• Business Analysis & Process Improvement – Demonstrated ability to analyze complex business processes, identify opportunities for improvement, and develop
  practical, sustainable solutions that enhance operational effectiveness and service delivery.
• Stakeholder Engagement & Relationship Building – Strong interpersonal and consultation skills with the ability to collaborate effectively with diverse stakeholders, facilitate discussions, gather requirements, and build consensus across teams with varying priorities.
• Data Analysis & Reporting – Ability to collect, interpret, and communicate data and insights to support strategic planning, performance measurement, decision-making, and continuous improvement initiatives.
• Project & Change Management – Experience supporting business transformation initiatives, technology implementations, and organizational change through effective planning, coordination, documentation, and stakeholder engagement.
• Communication & Problem Solving – Excellent verbal and written communication skills combined with strong analytical and critical-thinking abilities to translate complex business needs into clear recommendations and actionable outcomes.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):

• 4 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefit pension plan
• On-campus tuition waiver for employees and their immediate family members*
• Off-campus tuition reimbursements and professional development funds*
• And more!

*Prorated for part-time employees

Additional Information

This newly created role offers a unique opportunity to shape the future of service delivery across one of SFU's most diverse and complex administrative portfolios. Reporting directly to the Executive Director, Campus Services, the successful candidate will have exposure to senior leaders, strategic decision-making, and institution-wide initiatives that impact students, faculty, staff, and visitors. The position combines business analysis, project leadership, technology enablement, and organizational change management, providing opportunities to lead meaningful improvements and influence how services are delivered across the university. Candidates who enjoy working in collaborative environments, solving complex problems, and driving innovation will find this role both challenging and rewarding. Join a team that values curiosity, continuous improvement, inclusion, sustainability, and service excellence while contributing to projects that improve the campus experience and support SFU's strategic priorities. This role is ideal for someone who wants to move beyond traditional systems analysis and become a trusted advisor, change agent, and strategic partner within a dynamic university environment.