Member and Community Relations
Manage reception during business hours (answer phone calls, greet members and their clients, direct visitors to specific offices)
Track leads in CRM, schedule tours via email or phone and follow up to existing leads
Create, promote and support a collaborative environment amongst members through events and community initiatives
Resolve simple member issues with professionalism and patience, bringing complex issues to the owners’ attention for resolution
Assist with billing, managing reservations, checking invoices, managing late fees and membership changes
Assist with member moves, ensuring cleaning of offices where required
Help members access conference room equipment and provide instruction where needed
Marketing and Sales
Engage in and network with organizations in the local community
Assist and manage leads and tours to reach sales goals
Manage and maintain member occupancy through proactive lead flow and waitlist communications
Achieve sales target goals and manage member turnover
Contribute relevant content to social media account
Building Management
Manage all building operations to ensure highest level of member satisfaction
Troubleshoot printing, internet, phone requests and conduct regular building walkthroughs to always ensure cleanliness and safety
Ensure the building is fully operational and processes are running smoothly
General Management
Manage inventory and ordering consumables, toiletries, coffee and various office supplies
Maintain company standards and expectations
Work with ownership to prepare daily, weekly and monthly reports that outline community and sales progress
Ensure building and member safety
Job Development and Advancement
With experience and company growth, this position and its duties will become more high level. To support the increased responsibilities Community Coordinator(s) may be hired, offering the Community Manager the opportunity to manage a team.
Oversee and keep the owners up-to-date with process changes
Train and assist the Community Coordinator(s) in the necessary aspects of business
Additional information
Hours of operation are Monday to Friday 8:30 a.m. – 5:00 p.m.
Salary range is $45,000-$50,000
Minimum Qualifications and Requirements
Previous experience within customer service
Post-secondary education preferred
Exhibits strong customer service, interpersonal, organizational, listening and conflict resolution skills
Quality conscious, engaging, and customer focused
Technologically savvy
Strong verbal and written communication skills with the ability to communicate effectively and tactfully with members and employees as well as individuals external to the organization
Available to work some evenings and weekends as required for the purposes of networking and/or event functions
Office Community Manager • Burlington, Ontario, Canada
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