JOB SUMMARY
Assists with managing aspects of the pool and beach areas including overall maintenance daily upkeep cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Assists with continually striving to improve guest and employee satisfaction and maximizing the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.
OR
2-year degree from an accredited university in Health Education Physical Education Hotel and Restaurant Management or related major; no work experience required.
CORE WORK ACTIVITIES
Assisting with Recreation Operations
Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees absence.
Monitors quality standards and meets the expectations of the customers on a daily basis.
Demonstrates knowledge of job-relevant issues products systems and processes.
Schedules events programs and activities as well as the work of others.
Provides personal assistance medical attention emotional support or other personal care to others such as coworkers customers or patients.
Develops specific goals and plans to prioritize organize and accomplish work.
Supports the management of outside vendors including water sports and scuba.
Assists with managing group activities including sand painting bon fires and team building events.
Orders and manages necessary supplies. Ensures workers have supplies equipment tools and uniforms necessary to do their jobs.
Assists with managing the childrens program (e.g. coordinates activities purchases equipment and supplies etc.).
Assists with managing pool and beach areas including overall maintenance daily upkeep and cleanliness and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service
Serves as a role model to demonstrate appropriate behaviors.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs provides guidance feedback and individual coaching when needed.
Conducting Human Resources Activities
Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.
Participates in the performance appraisal system process giving feedback when needed.
Coordinates training activities for employees in department.
Encourages and builds mutual trust respect and cooperation among team members.
Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Notification to Applicants: JW Marriott Edmonton ICE District takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Required Experience:
Manager
Assistant Recreation Manager • Edmonton, Alberta, Canada
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