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Hub International Insurance
Senior Client Service Representative, Employee BenefitsHub International Insurance • Burnaby, British Columbia, Canada
Senior Client Service Representative, Employee Benefits

Senior Client Service Representative, Employee Benefits

Hub International Insurance • Burnaby, British Columbia, Canada
15 days ago
Salary
CA$70,000.00 yearly
Job type
  • Full-time
Job description

HUB International is continuously GROWING and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!


We offer stability career development opportunities and a strong teamworking environment. Whether youre just starting out in insurance or a seasoned veteran HUB can take you to your next career goal.

As a Senior Client Service Representative you will work with complex clients to address inquiries and manage information regarding employee benefits coverage and administration with minimal advisor oversight.

Responsibilities:

  • Manage complex clients (fully insured ASO refund accounting etc)
  • Communicate and liaise with insurance carriers and clients to resolve benefit inquiries challenges and claims issues while advocating for the client and ensuring prompt and thorough handling.
  • Service clients proactively by trying to anticipate and address their needs and keeping them up to date with relevant benefits information.
  • Manage all aspects of new client implementation and plan transfers including master application and employee enrolment documents.
  • Handle all matters relating to plan amendments including pricing requests and employee communication bulletins.
  • Prepare for and attend client meetings and follow through with action items in a timely and concise manner.
  • Deliver employee benefits administration training and employee education sessions to clients.
  • Review and deliver to clients group insurance contracts and booklets from insurance carrier
  • Champion HUB initiatives and processes
  • Collaborate with internal lines of business
  • Other duties as assigned

Skills Characteristics & Qualifications

  • Successful completion of LLQP and Life License required. (or obtained within 12 months of hire)
  • Minimum of three to five years experience in the employee benefits industry in a client facing role.
  • Possess or be actively working towards a GBA RPA or CEBS designation.
  • Post-secondary education in Business Administration or a related field or an equivalent combination of experience and education.

WHAT DO YOU NEED TO SUCCEED

The successful candidates will possess the following skills:

  • Ability to build and maintain strong relationships with clients and external stakeholders.
  • Intermediate or advanced proficiency in MS Office Suite.
  • Excellent communication both written and oral.
  • Proven ability to work in a team environment as well as independently.
  • Exceptional organization and time management.
  • Ability to manage confidential information with appropriate level of discretion.

The expected salary range for this position is$70000to $90000 and will be impacted by factors such as the successful candidates skills experience andworking location as well as the specific positions business line scope and level. HUBInternational is proud to offer comprehensive benefit and total compensation packages whichcould include extended health benefits disability insurance RRSP matchingpaid-time-off benefits and eligible bonuses and commissions for some positions.

Our Culture Starts with You

  • We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
  • We want you to be INNOVATIVE and open to sharing your ideas
  • You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers communities & colleagues.
  • You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
  • You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.


Required Experience:

Senior IC


Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 70000 - 90000
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Senior Client Service Representative, Employee Benefits • Burnaby, British Columbia, Canada

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