General Manager, Edmonton

General Manager - Fairgrounds Public Racket Club

About Fairgrounds

Fairgrounds Public Racket Club is a community-first home for racquet sports - especially pickleball - where players of all levels come to connect, learn, and compete. With welcoming facilities, vibrant programming, and a hospitality-forward mindset, we’re building inclusive clubs that feel like your favourite neighbourhood hangout and your go-to place to play.

Role Overview

We’re hiring a dynamic, organized, and people-driven General Manager (GM) to lead our Edmonton location. As General Manager, you own the full site P&L and are accountable for member experience, daily operations, staff leadership, programming & scheduling, retail, and financial performance. You’ll be the face of Fairgrounds locally—building relationships with members, partners, and the broader community—while coaching a high-performing team and refining systems for scale.

If you thrive in a leadership role, love racket sports (especially pickleball!), and enjoy creating welcoming, community-driven spaces, we want to hear from you.

Key Responsibilities

Leadership & Staff Management

• Hire, train, schedule, and develop all site staff; set clear standards and expectations.
• Foster a positive, inclusive, and collaborative culture rooted in Fairgrounds’ service values.
• Conduct regular performance check-ins; provide ongoing coaching, recognition, and accountability.
• Maintain clear internal communication and cross-functional alignment with HQ.
• Serve as liaison to selected club ambassadors.

Site Operations

• Own day-to-day operations to ensure a clean, safe, organized, and on-brand facility.
• Lead daily walk-throughs; proactively resolve maintenance, safety, and service gaps.
• Implement and continuously improve SOPs for opening/closing, guest services, court turnover, and incident management.
• Ensure compliance with health, safety, and licensing requirements; manage incident reporting and escalations.
• Act as the membership expert, taking a consultative sales approach to optimize join/retain/engage.

Programming & Scheduling

• Own court schedules and program mix (open play, round robins, clinics, leagues, tournaments, socials).
• Align programming to member needs and brand goals; collaborate with coaching staff to ensure quality.
• Monitor participation, waitlists, and court utilization; iterate using feedback and data.
• Ensure accurate setup in scheduling/facility systems and on-site communication (displays, signage).

Business & Financial Oversight

• Manage the location’s P&L; meet or exceed revenue, margin, and KPI targets.
• Forecast, track, and report on membership, programming, court occupancy, retail, and ancillary revenue.
• Process payroll accurately and on time; manage labor to plan.
• Oversee retail: assortment planning, inventory controls, shrink management, and team sales coaching.
• Ensure all transactions are processed accurately via POS; uphold cash-handling and audit procedures.
• Drive operational efficiency and cost controls without compromising member experience.

Additional Responsibilities

• Act as the on-site face of Fairgrounds - visible, approachable, and service-obsessed.
• Build relationships with members, local groups, schools, and partners to grow participation.
• Address member concerns with professionalism and care; close the loop on feedback.
• Track and analyze member satisfaction data (NPS/CSAT, reviews) to guide continuous improvement.

Qualifications

• 3+ years in a management or supervisory role (hospitality, fitness, sport, or recreation preferred).
• Proven ability to lead, motivate, and develop teams in a fast-paced, service-led environment.
• Strong organizational, operational, and problem-solving skills; detail-oriented and hands-on.
• Financial acumen with comfort managing budgets, payroll, KPIs, and P&L accountability.
• Familiarity with scheduling, POS, and facility management software. (Podplay knowledge/experience is a bonus!)
• Passion for customer service and community-building.
• Interest or experience in racket sports (pickleball, padel, tennis, etc.).
• Availability for flexible hours, including mornings, evenings, weekends, and holidays.

Schedule

• Full-time, on-site (40 hours/week)
• Includes morning, evening, and weekend availability

Compensation

• Base Salary: $60,000-$70,000

Fairgrounds is an equal opportunity employer. We’re committed to building a diverse and inclusive team and welcome applications from individuals of all backgrounds, identities, and experiences.

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