Product Operations Leader

The Product Operations Leader is responsible for leading work and the execution of the work that contributes to the profitable movement of goods throughout the course of their life cycle. They provide coaching and feedback to Customer Experience Representatives (CERs) to bring products from door to floor efficiently and effectively. They lead the execution of the stores visual merchandising activities ensuring our customers can shop easily with or without assistance and execute work to support reaction to sales trends and customer demands so that products are sold at the highest margin rate possible. They help influence a store culture that promotes employee engagement growth and development.

WHAT YOULL DO:

Functional

• Lead execution of activities to support strategic priorities and the efficiency and effectiveness of product flow processes
• Lead execution of D2F process and visual operations reacting to sell-through and continual focus on the flow of goods to the sales floor and Back of House (BOH) set up
• Lead execution of markdown process promotional set-up and sell-through
• Lead execution of changeover and visual assessment action plans
• Maintain visual propping signage and acrylics
• Act as an advocate for the customer by placing them at the forefront of all decision-making processes
• Embrace and champion technology that creates high tech and high touch solutions for Indigos customers
• Proactively identify and anticipate customer expectations and needs
• Coach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycle
• Open and close store as well as responsibility for managing sales floor
• Ensure health and safety of employees and customers is top priority

People

• Support the building of strong teams by participating in hiring activities training new hires and cross-training current team
• Support development of talent by providing feedback on team performance to managers
• Collaborate with others to drive flexible and just in time solutions
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigos beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
• Embrace champion and influence change through your team and/or the organization

Qualifications :

À PROPOS DE VOUS

• De 1 à 2 années dexpérience dans un poste de service à la clientèle de présentation de la marchandise ou dexploitation.
• Available to work multiple mornings per week beginning at 5:45 a.m.
• Engagement manifeste envers la création dun environnement exceptionnel tant pour la clientèle que pour le personnel.
• Expérience en direction de personnel.
• Connaissance des normes provinciales en matière de santé et de sécurité.
• Attitude axée sur le rendement.
• Capacité à utiliser le sens des affaires et la pensée globale pour prendre des décisions importantes.
• Capacité à prioriser à planifier et à exécuter les tâches de façon agile.
• Capacité de se déplacer dans lespace de vente durant de longues périodes.
• Disponibilité à travailler selon un horaire flexible y compris les soirs les fins de semaine et les jours fériés.
• Capacité de soulever des articles moyens et grands allant jusquà 40 lb au moyen de léquipement et des techniques appropriées.
• Bilinguisme (anglais-français) requis pour tous les postes au Québec.

WHO YOU ARE:

• 1-2 years of experience in a customer service merchandising or operations role
• Demonstrated commitment to creating an exceptional employee and customer experience
• Experience leading others
• Knowledge of provincial health and safety standards
• Performance orientated
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Ability to prioritize plan and execute while being agile
• Ability to be mobile on the sales floor for extended periods of time
• Availability to work a flexible schedule including evenings weekends and holidays
• Ability to lift medium to large items up to 40 pounds while using appropriate equipment and safety techniques
• Bilingualism (French/English) is required for all positions in Québec

Additional Information :

À Indigo toutes les candidatures soumises sont examinées en détail par notre équipe des RH. Pour certains aspects du processus dembauche il arrive que nous utilisions des outils dintelligence artificielle (IA) notamment pour la présélection et les évaluations. Ces outils aident notre équipe à mettre les critères pertinents à lavant-plan mais ne remplacent pas le jugement humain. Nous sommes déterminés à utiliser lIA de façon responsable équitable et conforme aux lois applicables en matière demploi et de lutte contre la discrimination. Nous examinons régulièrement ces outils pour aider à prévenir les préjugés ou la discrimination.

À Indigo léquité la diversité linclusion et laccessibilité sont au cœur de nos valeurs. Nous intégrons ces principes à notre formation à nos politiques et à nos pratiques dembauche et nous les améliorons continuellement pour refléter les besoins des collectivités que nous servons. Nous accueillons donc les gens de tous les milieux et de tous les vécus y compris les personnes autochtones noires et de couleurs (PANDC) les membres de la communauté 2SLGBTQIA et les gens qui ont un handicap à poser leur candidature. Si vous avez besoin dun aménagement spécial pendant le processus de recrutement nous vous invitons à communiquer avec les Ressources humaines à .

Cette offre concerne une opportunité actuellement disponible chez Indigo

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly fairly and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo Diversity Equity Inclusion and Accessibility are core to our values. We integrate these principles into our training policies and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences including but not limited to individuals who identify as BIPOC (Black Indigenous and People of Colour) members of the 2SLGBTQIA community and persons with disabilities. If you require an accommodation during the recruitment process please contact Human Resources at

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect use and protect your personal information when you apply for a role with Indigo and the choices available to you.

This posting is for a current opportunity within Indigo.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1