Senior Product Manager, Billing Systems

Overview

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

This role seeks a Senior Product Manager to own Clio's Centralized Billing System (CBS), our internal product that powers how we configure, quote, package, and ultimately charge our customers.

Problem You're Solving

CBS is a complex, high‑dependency system, and owning it well is as much about stakeholder management and prioritization discipline as it is about product craft. CBS attracts strong opinions from every corner of the business, and priorities are always competing. The role requires a fair, clear, and decisive decision‑maker who can make sound calls about a system with significant architectural and business consequences.

What You'll Own

• Full product ownership of CBS, the system used to configure pricing, generate quotes, manage packaging, and charge customers.
• Roadmap, health, and evolution of CBS, with full accountability for prioritization, sequencing, and long‑term direction.
• Stakeholder management across a complex, high‑demand landscape—Sales, Finance, Marketing, GTM, and Product—all depend on CBS, and you will set priorities, communicate trade‑offs, and hold the line when needed.
• Monetization partnership working closely with the GTM Monetization team to ensure CBS enables Clio's pricing and packaging strategy.
• Decision‑making under pressure in an environment where opinions change constantly, forming a clear point of view, advocating for it, and making calls that don’t always make everyone happy.
• Cross‑functional alignment, working shoulder‑to‑shoulder with Sales, Marketing, Customer Success, Finance, and Data teams to keep CBS in lockstep with Clio’s broader go‑to‑market motion.
• Tooling and instrumentation, ensuring data, telemetry, and tooling are in place to make confident decisions fast.

What We're Looking For

• You are an exceptionally strong stakeholder manager who has operated in environments with many competing claims on your roadmap and limited patience for hearing no.
• You know how to listen, synthesize, prioritize, and communicate decisions in a way that maintains trust even when you can’t give everyone what they want, navigating conflict effectively.
• You are decisive, form opinions based on evidence and context, articulate them clearly, and stand behind them—building consensus when it matters.
• You are hands‑on, not just setting direction and managing up; you review designs, push on trade‑offs, and do real work alongside engineering and design.
• You have a technical background sufficient to own and make decisions about a complex billing or commerce system, understanding architecture and asking the right questions.
• You have integrated AI into how you work, running experiments, synthesizing data, and moving faster—this is not aspirational but already your routine.

Minimum Qualifications

• 6+ years of experience in product management in a B2B SaaS environment.
• A technical background sufficient to own and make decisions about a complex product system with broad business dependencies.
• Proven ability to manage a high‑volume, high‑stakes stakeholder environment, prioritizing under pressure, communicating trade‑offs, and holding the line on a roadmap.
• Strong data and analytical skills, comfortable owning a metrics framework, running analysis, and building investment cases based on evidence.
• Excellent communicator and cross‑functional partner, influencing without full authority and bringing skeptics along.
• Based in the US or Canada.

Nice to Haves

• Experience owning a billing, pricing, or commerce system in a SaaS environment.
• Experience in legal tech or other regulated‑industry verticals.
• Experience at a company that has gone through a significant growth inflection, Series D and beyond, or post‑IPO.

Compensation & Benefits

Compensation is one of the main components of Clio’s Total Rewards Program. Highlights include competitive, equitable salary with top‑tier health benefits, dental, and vision insurance; a hybrid work environment with expectations for local Clions in Vancouver, Calgary, Toronto, Dublin, London, New York City, and Sydney to work in office at least twice per week; a flexible time off policy with 20 days off per year; a $2,000 annual counseling benefit; RRSP matching and RESP contribution; and a Clioversary recognition program.

The expected salary range for this role is $137,500 to $161,800 to $186,100 CAD. Salary bands vary by region and local currency.

Diversity, Inclusion, Belonging and Equity

We are committed to equal employment and encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Disclaimer

We only communicate with candidates through official @clio.com email addresses.

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