Description
Summary
Join our team as a Service Writer! In this role, you'll support daily service operations by managing work orders, processing warranty claims, coordinating parts, and providing excellent customer service.
Key Responsibilities
- Open, update, and close work orders accurately
- Process and track warranty claims
- Order, receive, and distribute parts
- Maintain inventory accuracy through cycle counts
- Enter and manage service calls
- Coordinate with technicians and support field service scheduling
- Process service invoices and maintain equipment records
- Prepare damage reports and related documentation
- Respond to customer inquiries and resolve issues
- Communicate service updates, bulletins, and customer concerns
Qualifications
Required
- High school diploma or equivalent
- Strong administrative and organizational skills
- Excellent communication and customer service skills
- Proficient with computers and data entry
Preferred
- Service Writer, Service Coordinator, or related experience
- Experience with work orders, warranty claims, or parts inventory
- Equipment rental, construction, automotive, or heavy equipment industry experience
Physical Requirements
- Ability to lift up to 25 lbs.
- Ability to sit, stand, bend, and walk throughout the day
- Occasional exposure to outdoor or shop environments
Keywords: Service Writer, Service Coordinator, Warranty Administrator, Parts Coordinator, Customer Service, Work Orders, Inventory Control, Equipment Maintenance, Service Department.
Base Pay Range
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Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health, Dental, Vision, Life Insurance
Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days
Leading wages
Tuition Reimbursement
RRSP Matching
Tool and Boot Allowance
Career development and advancement
Employee Assistance Program
Sunbelt Rentals supports service members. Veterans encouraged to apply.
If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.