Member Services Representative

Job Type One (1) full-time new vacancyLocation Beautifully renovated Limeridge Branch.Address: 209 Limeridge Rd East Hamilton ON L9A 2S6Hourly WageStarting rate $26.34 per hour with ability to earn up to $32.03 per hour.Benefits100% employer paid benefits. Extended Health Dental Short-term disability (STD) Long Term Disability (LTD) and 7% contribution of earnings into Pension plan.
IntroductionAre you passionate about helping people with their everyday banking needs and buildingmeaningful relationships along the way Do you enjoy a fast-paced member-focusedenvironment where accuracy service and teamwork matter If so a position as a MemberServices Representative (MSR) at Healthcare and Municipal Employees Credit Union(HMECU) may be a great fit for you
CompanyHMECU has been serving our healthcare municipal fire and police community for over90 years! We value dedication and commitment to excellent service. Our team membersare the heart of our Credit Union and we are looking for individuals that share our visionand purpose. We take pride in the service we provide to our members and are lookingfor an enthusiastic and passionate candidate to join our branch team.
Our PurposeWe care for the financial needs and wellbeing of our members so you can focus on whatmatters most.
Job Purpose & SummaryReporting to the Branch Manager the Member Services Representative (MSR) isresponsible for providing a full range of frontline banking services while deliveringexceptional member experiences. This role focuses on building trusted relationshipsunderstanding member needs and recommending appropriate products and services tosupport members financial wellbeing. The MSR plays a key role in daily branch operations ensuring accuracy compliance andprofessionalism in all transactions while contributing to a positive collaborative branchenvironment.
Skill RequirementsRequired Experience: Minimum 1 year of cash-handling experience; prior banking or credit unionexperience preferred. Superior customer service skills including handling difficult or sensitive membersituations. Basic computer proficiency including Microsoft Word Excel and Outlook. Strong attention to detail and organizational skills. Must be bondable.
What youd be doing:Member Service & Sales Build strong relationships with members by assessing needs and recommendingappropriate products and services. Provide service and proactive financial advice through in-person phone and emailchannels with professionalism and clarity. Resolve member concerns using sound judgment and service recovery techniques. Support members in setting up CU-Line and online services. Solicit new business from members by addressing specific financial needs. Sell and process primary cheques (bank drafts) U.S. money orders travelers cheques travel insurance term deposits and renewals. Promote and upsell Credit Union products to achieve individual and organizational salestargets.
Operational & Transactional Responsibilities Open and close member accounts. Receive and process members bill payments. Ensure accuracy in all member transactions including RRSPs TFSAs GICs and termdeposits. Accurately complete personalized cheque orders and direct to the appropriate person. Process payroll deductions and splits correctly ensuring proper filing and routing. Balance cash drawers outgoing cheques and other transactional responsibilities daily. Maintain organized member files and complete daily filing including cheques loansRRSPs and GIC paperwork. Perform clearing duties as needed.
Compliance Risk & Knowledge Maintain up-to-date knowledge of HMECU policies procedures guidelines andlegislation including Money Laundering and Privacy regulations. Follow HMECUs Privacy Policy at all times. Inform managers of potential or known issues regarding policies procedures orregulations. Ensure compliance and accuracy in all operational processes.
Teamwork & Collaboration Offer support to other employees as needed. Respect contributions from all team members and participate in team-buildinginitiatives. Understand how individual tasks contribute to the overall vision of the Credit Union.
Professionalism & Adaptability Communicate clearly and professionally with members colleagues and management. Demonstrate resilience accountability and flexibility in a fast-paced environment Remain positive during times of change uncertainty or policy updates. Accept new policies procedures and products with a proactive attitude.
Health & Safety Commit to maintaining a safe and healthy workplace. Understand that accident prevention is a shared responsibility between managementstaff and the Health & Safety Committee. Follow HMECUs Health and Safety Policy at all times.Other Duties and Responsibilities as may be assigned
HMECU uses AI-assisted tools to support our recruitment process such as screening andorganizing application information. All hiring decisions are made by our People & Cultureteam and hiring managers. A human will always review your application before anydecisions are made.
Please note: Healthcare and Municipal Employees Credit Union has an accommodationprocess in place and provides accommodations for employees with disabilities. If yourequire a specific accommodation because of a disability or a medical need please contactHR at or so that arrangements can be made

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 26 - 32