Bilingual (English French) Collections Advisor Hamilton, ON

Requisition ID: 266380

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Bilingual (English/ French) Collections Advisor Collections / Scotia Dealer Advantage / Automotive Finance

Location: Hamilton ON

2 open positions

Purpose:

Contributes to the overall success of the Collections department of Scotia Dealer Advantage in Canada ensuring specific individual goals plans initiatives are executed / delivered in support of the teams business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations internal policies and procedures.

Is this role right for you In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.
• Conducts payment collection activity to provide the Bank with optimal delinquency ratios and loan loss levels by: acting in a timely manner to identify the risk associated with all assigned accounts and executing prompt action to minimize loss and secure the Banks position; conducting timely and constructive collection activity by telephone letter text message e-mail or other appropriate means.
• Makes sound decisions on accepting rejecting or offering amended payment terms and settlements while conforming to Bank policies and procedures by: discussing contractual loan payment arrangements with customers before offering revised or reduced payments terms conditions and loss mitigation tools; negotiating alternate payment arrangements including token or reduced payment amounts from customers and accurately communicating the revised terms and conditions of the loan.
• Establishes full responsibility for all payment or collection related inquiries concerns arrangements or complaints by: addressing and resolving inbound customer concerns inquiries issues or complaints on loan contracts in arrears; recommending or taking action to ensure past customer commitments have been met including resolving persistent payment problems.
• Understands how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high performance environment and implements a people strategy that attracts retains develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

• Previous experience in a collections and/or customer service capacity utilizing the telephone as the primary means of communication.
• Previous experience in the management and collection of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts.
• Experience with Microsoft operating systems including Word Excel Outlook and the Internet.
• An understanding of predictive dialer equipment and payment collection systems is an asset.
• In addition to French the successful candidate must also have sufficient knowledge of English as the work involves interacting and collaborating regularly with groups and individuals based in Toronto as well as constantly interacting with other people including clients who speak English locally and elsewhere.

Working Conditions

• Previous experience in a collections and/or customer service capacity utilizing the telephone as the primary means of communication.
• Previous experience in the management and collection of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts.
• Experience with Microsoft operating systems including Word Excel Outlook and the Internet.
• An understanding of predictive dialer equipment and payment collection systems is an asset.
• Hours of operation are 8 a.m. to 8 p.m. Monday to Friday and8 a.m. to 5 - you will be scheduled within these times.

Location(s): Canada : Ontario : Hamilton

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.

Required Experience:

Unclear Seniority

Employment Type : Advisor
Experience: years
Vacancy: 1