Talent.com
Smile Digital Health
Remote Application Support Engineer (Remote Canada)Smile Digital Health • Victoria, British Columbia
Remote Application Support Engineer (Remote Canada)

Remote Application Support Engineer (Remote Canada)

Smile Digital Health • Victoria, British Columbia
19 days ago
Job type
  • Full-time
  • Remote
Job description
Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!
Apply today and find plenty of reasons to SMILE!

The Application Support Developer is responsible for troubleshooting incoming support tickets, maintaining and developing software and tools to support the implementation project, and handling bug fixes and enhancements to the existing implementation. This may include working on cloud infrastructure, Helm charts, Azure pipelines, Java source code, configuration files, etc.


This position works closely with the client as well as our internal development and QA teams to support the product. This position will include on-call rotation for Tier 2 issue support.


Responsibilities:



  • Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents, participating in major incident response and root cause analysis as needed.

  • Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, and interoperable technical solutions while ensuring alignment with architectural standards and best practices.

  • Collaborate cross-functionally with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes.

  • Lead technical decision-making by evaluating emerging technologies, recommending improvements to tools, frameworks, coding standards, and software development practices, and driving continuous improvement initiatives.

  • Break down technical work, provide guidance on implementation approaches, and serve as the primary technical escalation point for project issues, delivery status, and complex production challenges.

  • Maintain and enhance development frameworks, technical documentation, and operational procedures to ensure knowledge sharing and long-term maintainability.

  • Ensure all delivered solutions meet security, privacy, quality, performance, and architectural standards while complying with organizational policies and industry best practices.

  • Coach and mentor junior developers and co-op students through code reviews, technical guidance, and career development.

  • Participate in an on-call production support rotation and provide after-hours support for critical production incidents, ensuring timely resolution and minimal customer impact.

  • Demonstrate strong analytical and problem-solving skills with the ability to identify root causes, evaluate alternatives, and implement effective technical solutions.


Requirements:



  • Successful completion of coding camp/ diploma / undergraduate degree and/or equivalent experience

  • 3+ years of experience with Software Development in Java.

  • Experience with developing software applications, unit and functional test practices.

  • Experience in end-to-end feature development.

  • Experience building complex systems.

  • Experience in HL7 (V2, FHIR) is highly preferred.

  • Experience with Hibernate, Spring, REST web services, Git is an asset.

  • Experience working in a support/troubleshooting role is an asset.

  • Preference to candidates based in Ontario.


$85,000 - $100,000 a yearSome of the benefits we offer:* Remote Work Environment* Flexible Time Away From Work Policy including PTO, Personal and Sick Days* Competitive Salary and Health/Medical Benefits* RRSP/TFSA/401K Employee Contribution* Life and Disability* Employee Assistance Program* FHIR Study Program and Skillsoft Learning* Super HAPI Fun Club
Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion. We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Create a job alert for this search

Remote Application Support Engineer (Remote Canada) • Victoria, British Columbia

Similar jobs

Remote Js Integration Engineer - Customer Data - $80,000 - $120,000 A Year - Remote

ConstructorVictoria, Canada
Remote
Full-time

Remote Integration Engineer to improve customer data integrations and e-commerce experience, requiring React and Node.Js skills, with salary range $80k-$120k. Show more

 • Promoted

Algebra Private Tutoring Jobs North Saanich

SuperprofNorth Saanich, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Applications Engineer - C$90,800 - C$122,900 A Year

BC TransitVictoria, Canada
Full-time

Applications Engineer role focused on the technical aspects of privacy, bridging IT and privacy legislation.Responsibilities include technical privacy impact assessments and advising technical teams. Show more

 • Promoted

Remote Ai/Ml Software Engineer - C$62,000 - C$75,000 A Year

Geospatial Data FirmNorth Saanich, Canada
Remote
Full-time

Seeking an intermediate AI/ML Software Engineer for a geospatial data firm to develop machine learning models and enhance internal systems.Requires a degree and 3-5 years of experience. Show more

 • Promoted

Business Applications Administrator

AML Oceanographic Ltd.Central Saanich, Capital Regional District, CA
Full-time

AML has 52 years of experience designing and building oceanographic instrumentation and we have clocked consistent year-on-year growth of greater than 15%.We have customers on all seven continents.... Show more

 • Promoted

Expert Database Support Analyst - $65,000 - $73,000 A Year - Remote

HarrisSaanich, Canada
Remote
Full-time

Provides advanced technical support for healthcare software, focusing on SQL Server databases and complex interoperability workflows (HL7, FHIR, APIs).Troubleshoots performance, stability, and data... Show more

 • Promoted • New!

Delivery Driver - Flexible Schedule

Uber eatsCentral Saanich, BC, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Nanny Wanted - Wanted Summer Support Worker For 16 Year Old Special Needs Son

CanadianNanny.caBrentwood Bay, British Columbia, Canada
Full-time

I am looking for a support worker for my 16 year old son who has special needs.He’s non verbal, has epilepsy but is managed with meds.He is very social and loves to be around people.Position entail... Show more

 • Promoted

Software Tester

Select Source InternationalCentral Saanich, Capital Regional District, CA
Full-time

Location: Saanichton BC V8M 2A5.We are seeking a highly skilled Cloud QA Engineer with strong test automation expertise to ensure the quality, reliability, and scalability of our cloud-based applic... Show more

 • Promoted

Senior Backend Engineer, Streaming Infrastructure (Remote) - $150,000 - $200,000 A Year - Remote

Leading Financial Technology CompanyVictoria, Canada
Remote
Full-time

A leading financial technology company is seeking an experienced backend developer with expertise in stream processing and distributed systems.This remote position offers a competitive salary range... Show more

 • Promoted

Backend Engineer Ii — Consumer Authentication (Remote) - C$125,000 - C$175,000 A Year - Remote

Financial Technology CompanyColwood, Canada
Remote
Full-time

Seeking a Backend Software Engineer in Victoria, Canada, to improve secure customer account experiences using backend system design and cloud technologies.Python/Kotlin and distributed systems know... Show more

 • Promoted

Remote Sql Server & Healthcare Interoperability Expert - $65,000 - $73,000 A Year - Remote

MediSolutionSaanich, Canada
Remote
Full-time

Seeking an expert SQL Server and healthcare interoperability analyst for a remote role in Canada, focusing on HL7 and FHIR standards.Requires 7+ years of experience. Show more

 • Promoted • New!

Senior Backend Engineer: Aws, Kubernetes & Iac (Remote) - C$76,000 - C$139,000 A Year - Remote

A technology consultancyColwood, Canada
Remote
Full-time

Seeking a Senior Backend Engineer to design and implement scalable, secure backend systems, manage AWS and Kubernetes, and collaborate with DevOps/frontend teams in a fully remote consultancy role. Show more

 • Promoted

Remote Referral Partnerships Lead

Micro1North Saanich, British Columbia, CA
CA$30.00 hourly
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausNorth Saanich, BC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Compassionate Home Support Worker Role

Donice HortonNorth Saanich, Capital Regional District, CA
Full-time +1

Help improve lives as a Compassionate Home Support Worker.This full-time position involves providing essential personal care and support to elderly and disabled clients.We are hiring a Home Support... Show more

 • Promoted

Applications Engineer - $93,700 - $124,900 A Year

Teledyne TechnologiesColwood, Canada
Full-time

Teledyne Technologies seeks an Applications Engineer to support defense and security software solutions.This role involves pre/post-sales activities, system integration, testing, and customer suppo... Show more

 • Promoted

Computer programming Private Tutoring Jobs Central Saanich

SuperprofCentral Saanich, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Shift Supervisor Tim Hortons Victoria Airport

SSPNorth Saanich, British Columbia (BC), CA
Full-time

Dental, Vision, Prescription, Medical Benefits for Full-Time Employees.SSP Canada operates several restaurants throughout the Victoria International Airport, including: Spinnaker's on the Fly, Fres... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingNorth Saanich, British Columbia
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more