Design is a growth lever at Luxury Presence, not a support function. Our customers are some of the most discerning professionals in real estate, and the products they use every day need to earn their loyalty. This role exists because we're raising the bar.
We're looking for a Head of Product Design to define and build the design discipline at LP. You'll set the vision, establish the standards, and lead a talented team creating experiences that agents genuinely love. Your work will show up directly in retention metrics, weekly active users, and the reputation LP holds in its market.
This is not a steady-state role. We're at an inflection point as a product organization, with AI capabilities opening up new surface area and a customer base that's more engaged than ever. The person who takes this seat will shape what design means at LP for years to come. You must be AI-forward: not just adopting tools, but rethinking how great design gets made at speed.
Design Vision and Strategy
Define and publish a Product Design strategy within your first 90 days, then evangelize it company-wide
Establish design principles, standards, and a point of view that sets LP apart in the market
Champion the customer's perspective in every product decision, keeping agent needs at the center
Product Impact
Partner with Product and Engineering to drive meaningful improvements in platform engagement and WAUs
Own the quality bar for every customer-facing experience
Translate product strategy into design execution that moves the metrics that matter
Team and Org
Lead and develop the Product Design team, building an environment where great designers want to stay and grow
Hire and retain top-tier design talent as the team scales
Build a culture of feedback, craft, and accountability
AI-Driven Velocity
Integrate AI tools and workflows into the design practice to increase design velocity by 25% without compromising quality
Model AI-native ways of working and coach the team to adopt them
Experience
8+ years in product design, with at least 3 years in a Head of Design, Design Director, or equivalent leadership role
Proven track record leading design at a high-growth SaaS company, ideally at a similar scale or trajectory to LP
Experience building and scaling design teams, with demonstrated success retaining top talent
Portfolio of work that shows measurable business impact alongside exceptional craft
Leadership and Mindset
Systems thinker who connects design decisions to business outcomes like retention and revenue
Deep ownership mentality: you take responsibility for quality and outcomes, not just output
Cross-functional leader who can earn influence across Product, Engineering, and GTM
Operationally rigorous: you run a tight org with clear processes, feedback loops, and accountability
AI-forward: you actively use AI in your design practice and aren't waiting to be told to
Domain
Genuine curiosity about how real estate professionals work, what they need, and what earns their trust
Experience designing for complex, data-rich, or workflow-heavy products is a strong plus
Remote Head of Product Design - Remote (US/CANADA) • Richmond, British Columbia
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