Manager, Customer Experience II

Work Location:

Terrace British Columbia Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59500 - $84000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services products and solutions to existing or prospective TD customers. At the branch we understand customer needs and identify opportunities to promote products and servicestorefer customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer Act like an Owner Innovate with purpose and Execute withSpeed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience If so then apply with us today for the position ofManager Customer Experienceand offer your expertise in creating meaningful and memorable customer experiences.

In this role you would:

• Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence and personal development objectives.

• Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies procedures and guidelines of conduct are followed

• Collaborate with One TD partners to help all customers in a way that suit their needs best

• Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

• Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

• Lead the team to monitor workflows prioritize tasks and assign duties while resolving and improving operational issues

• Administer complex daily branch administrative duties

• Maintain customer facing areas of the branch as per premises marketing and regulatory guidelines

• Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

• Help build a fair positive and equitable environment by promoting team effectiveness maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

• Undergraduate degreeand/orover 3 years of relevant work experience

• Sound knowledge of processes management business and operational functions including banking solutions and concepts

• Proficiency in software tools including MS Office and internet application

• Tactful and diplomatic communicator able to exchange ideas and information with customers partners and management in a concise and logical way

• A go-getter with strong organizational planning and time management skills

• A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 59500 - 84000